Zocdoc is the leading healthcare marketplace that aims to help every patient find and book every type of care. Each month, millions of patients visit Zocdoc.com or use the Zocdoc app to find quality, in-network doctors, see their real-time availability, and instantly book appointments for in-person or virtual care. Zocdoc doesn't just make healthcare easier, it also accelerates patients' access to care with the typical appointment happening within 24 to 72 hours of booking.

While Zocdoc's mission is to give power to the patient, the company supports healthcare providers, too. Doctors across every state, specialty and segment — from solo practitioners to large hospitals and health systems — rely on Zocdoc to grow their practice, at every stage. With Zocdoc, they can reach new patients where they’re seeking care, save staff time with tools that integrate into their practice software, and delight their patients through great experiences that keep them coming back. Overall, Zocdoc delivers the seamless, modern healthcare experience patients deserve.

Zocdoc’s most important asset is our people. As a Business Analyst on the Insurance Team, you will play a critical role in achieving Zocdoc’s patient first mission of becoming the connective tissue in healthcare.

You’ll enjoy this role if you are…

• Excited to learning about healthcare insurances - the fundamental incentives within our healthcare ecosystem, and passionate about making them easier to understand for both patients and providers
• Someone who likes working with complex datasets and doesn't shy away from trying to make sense out of chaotic healthcare industry standards (We don’t use a fax machine!)
• Able to come up with creative solutions when a problem doesn’t have a standard set of problems
• A person who enjoys partnering with engineering teams to build products impacting millions of users impacting millions of users
• An efficiency nerd and like creating standard processes and requirements focused on speed and quality
• Someone who is comfortable working ambiguity role with multiple stakeholders
• Interested in solving industry wide pain points

Your day to day is…

• Analyzing clearinghouse eligibility responses to drive translation for ops and engineering requirements
• Creating processes and systems to improve the scale and accuracy of eligibility products
• Partnering with product and operations teams to ensure processes are scalable and leading to consumable products
• Analyzing metrics to find areas of opportunity for quality improvements

You’ll be successful in this role if you have…

• 3+ years of healthcare work experience
• An Ability to work in a face paced environment
• A background in Healthcare/ Health Insurance
• Previously has worked with 270/271 Health Care Eligibility transactions
• Strong analytical skills
• Basic experience with SQL, JSON, and reporting tools
• An ability to communicate complicated topics in a simple consumable manner

It would be even better if you have …

• Experience writing detailed requirements for multiple stakeholders
• Experience working with multiple clearinghouses
• Experience working directly with payers
• Experience working with cross-functional teams (e.g., Engineering, UX/UI, Product Marketing , Operations etc.)