ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future.

As a Business Analyst with ICF, you will collaborate with product owners, technical architects, and developers to create innovative business systems. This individual is responsible for bridging the gap between development, design, and product management by eliciting, analyzing, documenting, and communicating concise requirements for implementation based on business needs. Operating in an Agile environment, the Sr. Business Analyst will utilize analytical and problem-solving skills and leverage CRM capabilities to deliver optimal solutions.

Responsibilities

• Work closely with various technical and non-technical stakeholders to understand complex business processes and define business requirements.
• Translate business requirements into concise, feasible, and verifiable user stories and acceptance criteria.
• Interact with the development and testing teams to communicate and validate requirements.
• Maintain and prioritize user story backlog.
• Support the solutioning process by developing competencies in various technology platforms.
• Produce and decipher complex technical use cases, user stories, process flows, diagraming, data analysis, data mapping, interfaces, reporting, and testing activities on web and hosted technologies.
• Develop functional documentation such as use cases, functional specifications, reports, and screen prototypes.
• Conduct system demonstrations for stakeholder feedback and validation.
• Conduct training and develop end-user documentation as required.
• Contribute to an Agile environment and apply best practices through cross-functional collaboration.

Requirements

• 5+ years experience in business analysis with CRM end-to-end implementations or Custom Application Development
• Federal grants management experience/knowledge
• Ability to obtain a Public Trust Clearance
• Must be a US Citizen of Green Card Holder per Federal contract requirements

Preferred Qualifications

• Bachelors Degree
• Good working knowledge of the Scaled Agile methodology
• Agile/Scrum Master Certification preferred
• Working knowledge of a data modeling tool (Visio, Axure, etc.)
• Experience with ServiceNow, Salesforce, .NET, or Java preferred
• Bachelor’s degree in Computer Science, Information Systems, Business Administration or related field