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Computershare
is hiring
Business Analyst
About Our Company
Welcome to a world of potential
Computershare can genuinely be considered an Australian success story. From modest beginnings in 1978, we have become the recognised global leader in our field, employing over 14,000 people in around 90 offices worldwide.
Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. With a strong focus on delivering certainty, ingenuity and advantage to our clients, we promote an entrepreneurial spirit and an enterprise-wide commitment to service excellence.
Our diverse portfolio of services and products across our entire group of companies, offers the opportunity to expand your skills, experience and responsibilities across a range of industries both locally and internationally. Opening up a world of potential for you.
Job Description & Responsibilities
As the Technical Business Analyst, you will be part of a cross-functional Agile delivery team which creates customer-oriented solutions aligned to the overall Computershare and Technology strategy and values. In this role, you will need to be pragmatic and logical, with a solution-oriented mind set, and can clearly communicate your requirements and ideas.
You’ll partner with the Product Manager and project team to define business requirements to meet the project objectives while ensuring those requirements are within our business standards and guidelines. You’ll also collaborate, communicate, and negotiate with key stakeholders including value stream leaders, business groups and control groups.
Other Key Responsibilities Include
- Perform business analysis and administrative tasks to assist with the enhancement and maintenance of applications managed by the Enterprise Systems team
- Assist in the preparation of clear requirements which will form a well-balanced Product Backlog
- Manage and prioritize the scrum’s backlog and work with the team to plan stories for upcoming sprints and determine acceptance criteria for final UAT code
- Effectively manage risks associated with projects and scrum team, including: compliance with applicable laws, rules, and regulations; and adherence to internal Computershare policies, procedures, and controls
- Look at industry trends and customer feedback to brainstorm on features
- Obtain appropriate buy-in on difficult decisions and solve complex issues, especially when there isn’t agreement amongst stakeholders, and know how to negotiate and when to escalate to your leader
- Work with operations and technical teams to research and resolve production issues
- Clarify ambiguities and customer experience based on business requirements and product objective
Requirements
You’re someone that has solid creative and strategic thinking skills with an ability to articulate complex concepts in a clear manner. You have a true knack for negotiating, influencing, and collaborating to build and nurture successful relationships. Additionally, you genuinely enjoy working in a team environment and across all organizational levels, where flexibility, and adaptability are important.
You Also Bring
- 2+ years of IT industry experience
- 2+ years of Business Analyst experience
- Agile and Azure ADO experience in regulated organizations
- Proven ability to manage large-scale initiatives and effectively partner with stakeholders across business and technical teams
- Experience managing process discovery, process modeling, and process improvement activities
- Proven ability to synthesize data to form a story and align information to contrast or compare to industry perspective and historical business trends
- Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
- Ability to present and communicate effectively thru remote virtual tools like Microsoft Teams, WebEx
- Knowledge and understanding of online authentication, authorization, fraud, or security
- Process improvement experience
Bonus Points If You Have
- Degree in IT, or related discipline
- Experience with SQL
- Relevant Business Analysis courses or qualifications
- Experience in the Financial Services industry
What we offer
Location: Columbia, MD, Greenwood Village, CO, Charlotte, NC or Minneapolis, MN (Hybrid)
This is a hybrid position primarily based in Columbia, MD, Greenwood Village, CO, Charlotte, NC or Minneapolis, MN. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working .
We give you a world of potential
Computershare has an exciting opportunity for a permanent full-time Technical Business Analyst to join our Computershare Corporate Trust (CCT) Services team.
Here are a few things that make this opportunity truly fantastic:
- We work in a fun and collaborative team environment with a supportive management team to ensure you reach your career goals, no matter where they may take you
- We offer continuous learning and education opportunities and put emphasis on continued improvement and growth
- We believe that creativity fosters opportunity, and that the ideas of our employees will be what keeps us ahead in the market
- We offer a competitive total compensation package, with further details found below
Rewards designed for you
Parental Leave. We offer paid parental leave, flexible working and a caring and inclusive culture.
Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Save for Your Future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter.
Income Protection. To ease concerns when the unexpected occurs our package includes short and long term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.
Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.
Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
Compensation. The typical base pay range for this role is $85,000 - $105,000 USD. This base pay range is specific to Denver, CO and may not be applicable to other locations. This range reflects our good faith effort to pay fairly based on our job evaluation of this role and we tailor our offers within the range based on the selected candidate’s relevant knowledge, skills, experience, and other job-related factors.
