Arvest Bank is a community-based financial institution serving more than 110 communities in Arkansas, Kansas, Missouri and Oklahoma. Established in 1961, Arvest Bank is committed to meeting the needs of its retail and business customer households by continually investing in the digital tools and services customers expect. Its extensive network of more than 200 banking locations provides loans, deposits, treasury management, credit cards, mortgage loans and mortgage servicing as a part of its growing list of digital services. Arvest is known for its commitment to the communities it serves and to attracting, hiring and retaining a diverse group of talented people

Under the general direction of the assigned manager, the Division Business Analyst 2 is tasked with understanding business change needs, assessing the business impact of these changes, capturing, analyzing and documenting requirements and supporting the communication and delivery of requirements with all relevant stakeholders. The incumbent will oversee and/or participate on projects to ensure that the goals and objectives are accomplished. Projects will vary and are designed to offer continuous improvements to streamline and document procedures, resolve problems, act as primary point for data management and reporting, plus provide potential cost savings and enhance customer service. The incumbent requires the ability to utilize available resources, conduct research, make decisions, and resolve problems and may serve as a resource to peers, team members, and division personnel throughout the project.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Initiate and lead new projects as directed by management, prioritize initiatives, and develop/implement solutions that deliver value.
• Facilitate sessions to elicit and proactively draw out business requirements from stakeholders using a variety of methods: interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, task and workflow analysis.
• Identify potential risk and conflicting requirements, escalating as appropriate.
• Implement business analytical techniques for analyzing information needs and functional and non-functional requirements.
• Prepare requirement specifications according to standard templates and documents all changes to requirements throughout the life of the project.
• Create workflow diagrams, process maps, and data flows to document both current and future business to align with project results.
• Continuously seek ways to analyze operational issues and provide recommendations to improve business efficiencies and other key performance indicators (KPIs).
• Participate and/or manage all or parts of assigned projects to ensure timely completion of goals and objectives.
• Act as a liaison between the internal and external business partners, project managers, technology teams and support teams.
• May attend various groups or committees as it pertains to the business unit.
• Assist in communicating expectations of the solutions being described to the internal and external stakeholders including, but not limited to, the impact of change.
• Serve as a mentor to Division Business Analyst 1 team members.
• Maintain up-to-date knowledge in the areas of regulation/compliance, products/services, systems and technologies, bank/mortgage structure/organization and account documentation by attending continuing education training, both internal and external.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes, but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
• Promote professionalism at all times

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in a related field or equivalent relevant work experience required.
• 4 years of banking, financial services, and/or relevant experience including products and services, bank regulations and core systems or equivalent education required.
• Exceptional written and verbal communication skills required.
• Proven experience in problem solving required.
• Project management experience preferred

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, scanner, copier and FAX machines
• Must be able to occasionally work outside of normal business hours.
• Must be able to move from department, division, or bank to department, division, or bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.