Since 1945, True Manufacturing has been an industry leader in commercial refrigeration products. We continue to exceed our customer's expectations because of our high standards in customer service, quality materials, design, availability and performance. Visit www.truemfg.com today and see what our products are all about.

The IT Department is seeking a motivated Business Analyst who will be based out of the O’Fallon, MO office. This position will serve as Business Analyst/Quality Assurance for an Agile software development team. The workload will be a mix of new development projects and maintenance requests for custom applications, reports, and ERP system.

Responsibilities

Essential Duties and Responsibilities

• Perform Business Analyst and Quality Assurance duties for assigned Agile teams as well as performing Scrum Master duties on an as needed basis.
• Create and groom stories with the business and agile team members.
• Participate in all Agile/Scrum ceremonies, including Grooming, Sprint Planning, Sprint Review and Demo, Daily Stand Up and Retrospective.
• Consult with business users to determine functional specifications for projects, services, and break/fix requests.
• Document procedures and workflows based on functional specifications.
• Analyze specifications and provide requirements documentation to development teams.
• Create system testing plans based on design specifications; execute test plans to identify issues during test runs.
• Partner with application mangers and developers to ensure projects meet end user requirements and are completed successfully.
• Compile and present updates for projects and key initiatives, such as milestones and percent complete.
• Provide end user documentation, training, implementation coordination, and post implementation support as needed.
• Where applicable, create prototypes of interfaces and attributes based on user requirements.
• Actively manage project and service requests in Service Desk Ticketing System.
• Keep up to date on new technologies.
• Successfully engage in multiple initiatives simultaneously and serve as the conduit between internal customers and IT.
• Perform general application admin requests as needed.
• Mentor co-ops.
• Regular and reliable attendance is required.

Qualifications

• Bachelor’s degree in business, information technology or a related field or equivalent work experience, required.
• Eight or more years of related experience or training required.
• Experience in a manufacturing environment preferred.
• Experience working with vendors, business partners and IT technical teams is preferred.
• Experience with documentation using Microsoft Word, Excel, and PowerPoint.
• Experience with documentation using Visio preferred.
• Microsoft SQL, BI and SSRS knowledge is a plus.
• Experience with manufacturing and ERP systems is a plus.
• Familiarity with both Waterfall and Agile project methodologies preferred.
• Ability to effectively organize, prioritize and execute tasks in a fast-paced environment.
• Excellent written, oral, and interpersonal communication skills.
• Ability to conduct research into issues as needed.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Strong customer service orientation.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.