Umpqua Bank is a publicly traded financial holdings company, headquartered in the Pacific Northwest with 6,000+ employees, which offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

Spearheads and champions the optimization of workflow and processes for bank business unit(s). Responsible for identifying and documenting business unit requirements, investigating business unit systems, identifying options for improving business unit systems and bridging the needs of the business unit with the use of information technology. Provides a strong link between the business unit and information technology to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization as a whole to achieve its goals.

• Collaborates with stakeholders and subject matter experts to document, communicate, validate and refine necessary requirements and make recommendations based on product vision and market requirements, research data and organizational goals.
• Elicits information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems.
• Researches and interprets highly complex and sometimes competing business needs and translates into application and operational requirements.
• Leads business base development and RFP process (as applicable) during the project initiate phase.
• Leads integration and user acceptance testing of new or revised workflows, processes, and/or systems.
• Develops training, as well as and implementation and post-implementation material.
• Serves as a liaison between business units and Technology Advancement Group (TAG) through which requirements flow.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• May perform other duties as assigned.

About You:

• Bachelor’s degree in business, project management, business systems or equivalent required. Master’s degree preferred.
• 8+ years of relevant business analyst and/or project management and/or operations experience.
• ServiceNow, financial operations services (FSO), preferred
• Expertise in business operations abilities, analytical and problem-solving skills.
• Demonstrated superior data analysis skills including project management and/or operations.
• Superior knowledge of banking policies, procedures, practices and documentation.
• Superior knowledge of development concepts and practices, potential applications, and customer requirements.
• Exceptional project management skills.
• Excellent written and verbal communication and presentation skills.
• Ability to manage complex projects and vendor relationships.
• Ability to work effectively with individuals and groups across the company to manage customer relationships. Experience consulting with high-level managers and executives.
• Proficiency with personal computers and related software packages such as Microsoft Office.

Workstyle: Fully onsite in ONLY Washington and Oregon state