For nearly a century, Globus family of brands has been providing a variety of vacations, escorted tours, and river cruises applauded by a diverse range of travel lovers. With hundreds of unique itineraries designed and operated with unmatched expertise, Globus, Cosmos, and Avalon Waterways share the world’s most iconic destinations and lesser-known treasures found just off the beaten path. From Europe to North and South America—from Asia to Australia—Globus family of brands sets the gold standard for the art of travel planning to go beyond the guidebooks with unmatched value, insider knowledge, and world-class customer service with every journey.

The Globus family of brands is hiring engaging and service oriented associates. We have a proven culture that promotes success and upward mobility. We have built a strong reputation with our tremendous products as well as our unmatched commitment to a fantastic guest experience. If you want to come to work and connect with guests about something fun and fulfilling their travel dreams, apply today!

As a key member of the Marketing Technology Services team, the Technical Business Analyst enhances our e-commerce capabilities using our Sitecore platform. This role combines technical expertise with business acumen, ideal for someone adept at linking marketing strategies to technical implementations. The successful candidate will meticulously gather and analyze requirements, oversee system enhancements, and ensure our e-commerce solutions align with broader business goals. Working closely with Marketing and employing Agile methodologies, this role is crucial in delivering technology solutions that boost our market presence and customer engagement.

DUTIES & RESPONSIBILITIES

• E-commerce Systems Analysis
• Stakeholder Engagement
• Agile Project Management
• Testing and Quality Assurance
• Training and Support

EXPERIENCE REQUIRED

• 3+ year’s experience as a Technical Business Analyst in e-commerce and digital marketing platforms.
• Bachelor’s degree in information technology, Computer Science, or related field, and/or 5+ years equivalent work experience.
• Excellent communication and interpersonal skills to effectively liaise with technical and non-technical stakeholders.
• Strong problem-solving capabilities and the ability to manage multiple projects in a dynamic environment.

TECHNICAL SKILLS REQUIRED

• Web technologies: HTML, CSS, JavaScript, and frameworks like React.js or Angular.js.
• Content Management Systems (CMS) SiteCore strongly preferred
• Security best practices: SSL certificates, PCI DSS compliance, etc.
• Project management tools: Azure Devops, Jira, Trello, etc.

EXPERIENCE PREFERRED

The preferred candidate has experience in the following.

• Travel sector experience.
• Strong understanding of Sitecore CMS.
• Flexibility and adaptability in changing circumstances.
• SEO principles for optimizing product pages.
• Understanding of Agile methodologies like Scrum or Kanban.
• Database management: SQL, PostgreSQL, MongoDB, Oracle.
• Data analysis tools: Excel, Google Analytics, etc.

TECHNICAL SKILLS PREFERRED

• API integration for third-party services.
• Quality Assurance (QA) testing, including automated testing.
• Azure DevOps for project management, version control, and CI/CD pipelines.
• Version control systems like Git Hub.
• Familiarization with technical documentation tools such as Swagger and Wiki’s