What we believe in: At Customers Bank, we are dedicated to providing exceptional value, service and convenience as part of an overall effortless banking experience. Our high-tech, high-touch approach to banking allows us to deliver a superior selection of products and services.

Who we serve: We’re a community-based, full-service bank that offers a continually expanding portfolio of loans to small businesses, multi-family projects, mortgage companies and consumers nationwide with locations in Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.

Our way of banking: Our approach to banking is built on three core pillars – commitment to human connections, dedication to innovation and the latest technology, as well as our responsibility to ground innovation in our deep experience and reliable financial foundation. We’re focused on our customers, employees, and investors every day — connecting them to real opportunities, helping them grow, and doing it all with speed and agility so they can get further, faster.

More information: To learn more, visit us at http://customersbank.com. Customers Bank, a subsidiary of Customers Bancorp, Inc., is an equal opportunity lender and a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bancorp, Inc. voting common shares are listed on the New York Stock Exchange under the symbol CUBI.

Member FDIC - Equal Housing Lender.

We are seeking a talented and experienced Business Analyst to join our Data Management and Analytics team at Customers Bank. As a Business Analyst, you will play a crucial role in driving data-driven insights, analyzing business processes, and providing valuable recommendations to enhance our organization's performance.

Responsibilities

• Lead a cross-functional team to gather, analyze and document business requirements related to data, reporting, and analytics initiatives.
• Collaborate with business stakeholders to define key performance indicators (KPIs) and develop metrics that help generate revenue, streamline operations, or reduce risks.
• Translate business requirements into technical overviews that can be executed against by engineering, report and data sciences team members.
• Perform data discovery and analysis to identify datasets, and/or gaps in dataset, that can be used to solve/meet business requirements.
• Proactively identify and propose solutions to challenging data problems.
• Consider potential data issues before they become problems and propose solutions.
• Facilitate the delivery of on time data initiatives that meet business requirements.
• Identify and assess potential data quality issues and work with Data Governance team to implement appropriate controls.
• Conduct thorough data investigations/report defects, identify root causes of issues, and propose/implement effective solutions.
• Stay up to date with industry trends, best practices, and emerging technologies in the field of data analysis and reporting.

What do you need?

• 2 to 3 years of proven experience as a Business or Data Analyst, preferably in the banking or financial industry.
• Project Management training and/or Six-Sigma certification.
• Detail-oriented mindset with the ability to prioritize and manage multiple tasks in a dynamic environment.
• Strong problem-solving skills and the ability to think critically to identify and resolve business challenges.
• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Strong SQL skills for data extraction and manipulation.
• Proven analytical skills with the ability to analyze complex data sets and derive meaningful insights.
• Proficiency in data visualization using MicroStrategy, PowerBI, or other BI reporting tools.
• Solid understanding of data analysis techniques and methodologies.
• Excellent communication skills with the ability to effectively collaborate with stakeholders at various levels.

Technology Skills

• Microsoft Office applications

Must be legally eligible to work in the US without sponsorship