Healthcare is complicated, Operations should be symplr.

We are building the bridge to enterprise healthcare operations and beyond. Together with our customers, we’re creating the blueprint for how to not just survive, but thrive, by maximally using staff and technology in tandem to bridge the gaps and increase efficiencies in healthcare operations. For more than 30 years and with deployments in 9 of 10 U.S. hospitals, symplr has been committed to improving healthcare operations through its cloud-based solutions. Our provider data management; workforce management; compliance, quality, and safety; and contract, supplier, and spend management solutions improve the efficiency and efficacy of healthcare operations, enabling caregivers to quickly handle administrative tasks so they have more time to do what they do best: provide high-quality patient care.

The Business Analyst will work in a fast-paced environment to identify and document customer business requirements and deliver solutions to solve complex business challenges, in collaboration with customers and the symplr implementation team.

Duties & Responsibilities

• Work directly with clients to identify and translate current-state business and system requirements to future-state needs
• Understand requirements of various stakeholders and facilitate the stakeholder decision making process
• Apply analytical and problem-solving skills to work on complex issues
• Document requirements and create project specifications
• Perform high-level requirements gathering to elicit scope for project estimates
• Perform data analysis and mapping activities for data migration projects
• Identify solutions to accommodate clients’ evolving business needs (e.g. manipulation of existing data, implementation of automation rules)
• Design and implement online applications and supplemental documents using inhouse Form Designer tool
• Assist Services Quality Engineers in performing quality assurance on assigned projects
• Assist Customer Support/IT/DevOps teams in trouble shooting application issues
• Must be a self-starter always looking for opportunities to assist or improve
• Deploy programs to customer servers and troubleshoot issues
• Other duties and projects as assigned

Skills Required

• Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
• Ability to work independently and as part of a team
• Strong analytical skills with the ability to organize, analyze, and translate data sets with attention to detail and accuracy
• Strong written and verbal communication skills including technical writing skills
• Excellent interpersonal skills and the ability to work with both technical and nontechnical individuals
• Proficient use of Microsoft Office programs, especially Word, Excel and workflow software such as Microsoft Visio, and demonstrated ability to learn applications and programs as needed

Qualifications Required:

• Bachelor’s degree or relevant experience
• Minimum of 1 year of business analysis experience, preferably in the Healthcare industry
• Healthcare provider data management or credentialing domain knowledge preferred
• Experience in gathering requirements and creating specifications