FDB (First Databank) creates and delivers the world’s most powerful drug knowledge that ignites, inspires, and illuminates critical medication decisions. We collaborate with our partners to help improve patient safety, operational efficiency, and health outcomes. Our drug databases drive healthcare information systems that serve the majority of hospitals, physician practices, pharmacies, payers, and all other areas of healthcare and are used by millions of clinicians, business associates, and patients every day.

First Databank (FDB) is seeking a Business Analyst. The Business Analyst will work with business partners to identify, define and clarify scope of problems and issues. This individual will also serve as a point of escalation for governance and data quality and have responsibility for improving the quality and ensuring the integrity of critical customer and prospect-related data and information assets.

The Commercial Business Systems Analyst should thrive on solving complex problems and developing innovative solutions related to Salesforce, Gainsight and MuleSoft while striving for OOTB solutions and articulating the pros/cons of customizations.

Position can be remote.

Responsibilities:

• Collaborate with cross-functional teams in the healthcare, pharma, or med device space to gather and document business requirements for Salesforce, Power BI, and Gainsight system enhancements, ensuring alignment with company objectives.
• Analyze and map current business processes, identify gaps and inefficiencies, and recommend process improvements specific to the healthcare, pharma, or med device industry.
• Develop and maintain detailed functional specifications for Salesforce, Power BI, and Gainsight system enhancements, including data models, workflows, and user interface designs.
• Work closely with the development team to ensure accurate implementation of requirements and provide guidance during the development and testing phases.
• Conduct user acceptance testing (UAT) and provide support for end-users during the rollout of new features and enhancements.
• Create and maintain documentation, including process flows, user guides, and training materials for Salesforce, Power BI, and Gainsight users in the healthcare, pharma, or med device industry.
• Provide ongoing support and troubleshooting for Salesforce, Power BI, and Gainsight issues, working with the development team to resolve any identified defects.
• Monitor and analyze Salesforce, Power BI, and Gainsight system performance, identifying opportunities for optimization and recommending best practices specific to the healthcare, pharma, or med device industry.
• Stay current with Salesforce, Power BI, and Gainsight product updates and industry trends, ensuring our organization is leveraging the latest features and functionality.

Qualifications:

• Bachelor's degree in Business, Information Technology, or a related field.
• 3+ years of experience as a Business Analyst, preferably in a Salesforce, Power BI, and Gainsight environment within the healthcare, pharma, or med device industry.
• Strong understanding of Salesforce, Power BI, and Gainsight functionality, including configuration, customization, and integration.
• Experience working with Commercial Revenue teams. (Sales, Customer Success, & Marketing).
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels of the organization.
• Ability to manage multiple priorities and projects simultaneously, meeting deadlines in a fast-paced environment.
• Salesforce Administrator, Power BI, and/or Gainsight Administrator certifications are a plus.