Our members – both long-time and brand-new – have chosen Workers for full banking services to meet a lifetime of financial needs, and we can help you, too. We would love to show you how we can save you money, and make banking easier, and more convenient.

We take the time to focus on the things that are important to you. With more than 100 years of history, Workers Credit Union is one of the largest credit unions in Massachusetts. We provide innovative financial services via our highly rated mobile app, and in-person at convenient locations across the state. No matter how you choose to interact with us, we are here. In addition to daily financial services, we offer retirement, and investment advisory services, as well as home, and auto insurance.

Location: Littleton, MA (On-site hybrid)

This position will be based out of our Little Headquarters.

Position Summary: The Business Analyst (BA) role bridges the gap between business needs and technological solutions. The BA will gather and analyze business requirements, support the Request for Proposal (RFP) process, and ensure that solutions align with strategic objectives. This position focuses on driving process improvements, supporting project execution, and enhancing operational efficiency while ensuring stakeholder satisfaction.

General Responsibilities:

Business Analysis & Requirement Gathering

Elicit and document business, technical, and functional requirements through interviews, surveys, workshops, and observation.

• Gather requirements through surveys, questionnaires, interviews, one-on-one meetings, user stories, brainstorming sessions, process diagramming, follow-up meetings, and workshops

Collaborate with stakeholders to define the scope and objectives of projects to ensure alignment with business goals.

Translate business needs into detailed requirements that can be used for solution design and development.

Ensure requirements are validated by stakeholders and are accurately documented.

Stakeholder Management & Collaboration

Identify and engage with key stakeholders to ensure effective communication throughout the project lifecycle.

Process Improvement & Change Management

Analyze current business processes and recommend enhancements that drive efficiency, reduce risk, and support strategic objectives.

Request for Proposal (RFP) Support & Vendor Selection

Assist in developing RFPs by gathering and documenting the necessary business requirements.

Support the evaluation of vendor proposals by ensuring alignment with business needs and objectives.

Other Duties:

Manage one or more Executive Administrative Assistants to support with all efforts within the function.

Adhere to all WCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.

Participates in department and/or organizational projects as directed.

Qualifications:

Bachelor’s degree in business administration, Information Systems, or a related field.

Equivalent combinations of education and experience will be considered.

2-3 years of experience in a business analyst or related role, with a strong preference for candidates with experience in the banking industry.