For generations, Tompkins has helped the communities we serve thrive and grow. As a community-based financial institution, we consider it our duty to provide innovative financial solutions for local families and businesses as they navigate their financial journeys. Whether you’re a first-time homebuyer hoping to put down roots, or an entrepreneur looking to grow your business, Tompkins is here for you every step of the way.

Looking back, we’ve served our communities since 1836, and we’ve evolved over time to better serve those who need us most. Our longevity gives us our strength, but adapting to the everchanging landscape allows us to continue to innovate and grow for the betterment of our customers, our company, and our community. When four community banks across New York State and Pennsylvania came together to form the Tompkins family of banks, we realized we were on to something special. For many years, Tompkins Trust Company, Tompkins Bank of Castile, Tompkins Mahopac Bank, and Tompkins VIST Bank operated independently as separately chartered financial institutions, while benefitting from the strength of a shared vision and mission. Now, we’ve come together as one, and we have our customers and communities to thank for helping us reach this next step in our journey.

From our rich history comes an innovative vision – a community bank with local ties and leadership, but with broad financial capabilities and strength. Our team members understand the significance of local decision-making, leadership, and philanthropy but have the tools and resources necessary to provide innovative products and services to local families and businesses. It’s the best of both worlds.

This position will be expected to provide a research discipline of independently identifying business needs and determining technical solutions to business problems by defining and documenting requirements. Solutions often include a software-systems development component but also may consist of process improvement, organizational change or strategic planning and policy development. This position will work with stakeholders from departments throughout all affiliate companies of Tompkins Financial Corporation.

Responsibilities

• Define the business problem and primary objectives of new products; identify and validate the key business requirements.
• Consult with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Analyze and model the business domain to create a complete picture of work flows and technical requirements fulfilled by existing and proposed software. Using intensive research and deep analysis, identify areas within the organization that need improvement or updating and developing solutions to meet those initiatives.
• Independently perform business process analysis; document, recommend, and make process and configuration changes to one or more operating functions and/or systems; perform strategic business analysis and draw conclusions.
• Act as a liaison between departmental end-users and consultants in the analysis, design, configuration, testing and maintenance of various systems to ensure optimal operational performance.
• Direct or participate in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; develop policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develop information system documentation to support efficient operations; prepare reports and recommendations; monitor changes.
• Conduct change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.
• Lead cross functional business projects re-engineering teams and continuous improvement efforts.
• Provide technical assistance in training, mentoring, and coaching professional and technical staff.
• Communicate progress and status to other departments as appropriate.
• Attend training as required to maintain a high level of understanding regarding changing industry standards as it relates to project management programs and processes.
• May support team, as required.
• All other duties as assigned.

Qualifications

• A Bachelor’s Degree (or an Associate’s Degree plus two (2) years’ of experience).
• Minimum of five (5) years’ relevant work experience. Five (5) years’ of banking experience is preferred.
• Proficient mathematics, and technical skills. Ability to prepare detailed written instructions and documentation. Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
• Strong interpersonal relations and communication skills (oral and written). Ability to communicate effectively.
• Demonstrated management and decision making skills concerning policies, processes and procedures.
• Ability to appropriately plan and organize; administer and prioritize; monitor and evaluate the work flow of projects and activities.
• Strong motivational and leadership skills.
• Developing knowledge of project management principles, concepts and practices.