CBH is a nonprofit 501 (c)(3) corporation contracted by the City of Philadelphia’s Department of Behavioral Health and Intellectual disAbility Services to manage the delivery of behavioral health services for Medicaid recipients of Philadelphia County. For more information about CBH, visit cbhphilly.org.

For more than 25 years, Community Behavioral Health (CBH) has been expanding access to mental health services for Philadelphians. CBH provides access to high-quality, accountable care to improve the health and mental wellness of our Members.

Our Mission:
CBH provides access to high-quality accountable care to improve the health and mental wellness of our members.

Our Vision:
Leading innovation in whole-person care for healthy, thriving communities.

Our Values:

We Care.
We value and appreciate our staff and service providers, believing that a healthy, happy workforce creates healthy, happy members. We show our appreciation regularly and listen to concerns. We also care deeply for the overall health of Philadelphians, knowing that a vibrant, thriving, resilient city hinges upon healthy citizens.

We Empower.
We are here for our employees, members, and partners. We are open and transparent, encouraging dialogue and fostering growth so we can all be our best, healthiest selves.

We Connect.
We’re updating our processes and technology to better serve our community and communicate more effectively and efficiently. We cultivate two-way communication, sharing our appreciation for our staff and welcoming feedback from them.

We Lead.
Behavioral and mental wellness is our passion, and we are experts in the field. We have been serving the Philadelphia community since 1997, and we know the industry. We cultivate close working relationships with our partners, who are also leaders in the mental health field. We are open to change and innovation to ensure the highest standard of care for all.

The Business Analyst acts as a liaison between Data Analytics and business units across CBH. Situated in the Data Analytics’ data capture team, they are responsible for working with end users to fully understand the business definitions of data, including but not limited to, where the data is collected or published, the workflows involved in data collection, gathering both technical and business specifications for projects, and the technologies necessary to make it a useful resource for data consumers. The incumbent will assist in assuring that technical systems meet the company’s data needs for program planning and agency performance measures. The Business Analyst is responsible for translating requirements into specifications involving appropriate analytic reporting and technologies and advocating for the work force work-flow in the creation of new tools/solutions.

Core Expectations:

Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct.

• Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.
• Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.
• Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost effective manner.
• Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.
• Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.
• Actively participate in required meetings and complete all mandatory trainings.
• Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.
• Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.
• Evaluate/learn tools to help inform which tools best suit solutions.

Essential Functions:

• Collaborate with business stakeholders and developers to meet data capture needs of stakeholders
• Elicit and clearly document requirements and translate requirements into technical specs and mock-ups
• Create test scripts and perform Quality Assurance and user testing/validation for projects
• Communicate and collaborate with subject matter experts (SME) to develop training reference materials and lead / assist in end user training
• Responsible for managing help desk ticket queue and providing technical support and troubleshooting
• Coordinate with Data Analytics teams in development of Business Intelligence dashboards to provide end user reports
• Analyzing reporting requirements to determine if needed data already exists in reporting environments
• Coordinate with developers to create, maintain, and troubleshoot SQL queries for data exchange between systems
• Coordinate with developers to create reports for data capture projects and create and maintain end user notification processes
• Investigation and documentation of various work processes
• Perform other support activities and duties as assigned

Position Requirements:

• Bachelor’s Degree in Computer/Information Science or related field required
• 3 years of experience in business analysis
• 2 years of healthcare or health managed care experience preferred
• Interest in working in behavioral health is required; experience is preferred
• Other combinations of education and experience may be evaluated on a case-by-case basis

Technical Skills Required:

• Intermediate level skills using Word, Excel
• Intermediate database development skills is required
• Familiarity with SQL required
• Exposure to data capture technology solutions (i.e.: QuickBase, SharePoint, Formverse, etc.) preferred
• Excellent critical thinking, analytic, evaluation, and problem-solving skills required
• Ability to prepare clear, accurate, and informative reports and documentation

Additional Skills required:

• Excellent written and oral communication skills
• Strong interpersonal skills with a customer service orientation
• Ability to communicate effectively between subject matter experts and developers to ensure accurate translation of business needs to implementation efforts
• Solid presentation skills for both technical and non-technical audiences
• Excellent training and mentoring skills
• Ability to work independently and in a team environment
• Ability to work under tight project deadlines
• Ability to plan, schedule and organize multiple priorities and high volume of work

Core Competencies:

• Teamwork and Collaboration: Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables. Encourage unity and help remove barriers to productivity and success.

• Respect: Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity.

• Member Centric: Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes.

• Honesty and Integrity: Be open and honest in all we do. Maintain the highest level of integrity at all times.

• Commitment to Service Excellence: Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.

• Compassion and Empathy: Demonstrate a deep appreciation for another’s situation and point of view. Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person’s perspectives and circumstances.

• Problem Solving: Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.

• Initiative and Self-Directed: Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.

• Flexibility and Adaptability: Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals. Strive to adapt to, accept and embrace change within areas of responsibility.

• Communication: Effectively and appropriately share thoughts, ideas and information - both written and oral. Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations.

Work Conditions (including travel, overtime required, physical requirements and occupational exposure):

• Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
• Ability to utilize computers and office equipment to complete daily work responsibilities.
• Requires continuous, normal hearing and vision.
• Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment is routinely needed.
• Must be able to adapt to continuous changes/demands of the job.