At Richemont, We Craft the Future.

Our unique portfolio includes prestigious Maisons distinguished by their craftsmanship, creativity, and diversity, which cultivate expert curation and technological innovation to deliver exceptional products and services. As a family-spirited group, Richemont's ambition is to nurture the unique heritage and values of its Maisons and businesses, while enabling them to grow and prosper in a responsible, sustainable manner over the long term.

At Richemont, people are our most distinguished asset, the heart of our business, and the foundation of our outstanding creations. We value solidarity, collegiality, loyalty and freedom and succeed by respecting and empowering individuals from all walks of life.

Richemont operates in three business areas: Jewellery Maisons with Buccellati, Cartier and Van Cleef & Arpels; Specialist Watchmakers with A. Lange & Söhne, Baume & Mercier, IWC Schaffhausen, Jaeger-LeCoultre, Panerai, Piaget, Roger Dubuis and Vacheron Constantin; and Other, primarily Fashion & Accessories Maisons with Alaïa, AZ Factory, Chloé, Delvaux, dunhill, Montblanc, Peter Millar including G/FORE, Purdey, Serapian as well as Watchfinder & Co. In addition, Richemont operates NET-A-PORTER, MR PORTER, THE OUTNET, YOOX and the OFS division.

The purpose of this position is to deliver support services for all aspects of SAP PTP, SCE and MDM functionality, including coordinating and working with other cross-functional teams, the business process sponsor and business users.

Primary Responsibilities

• Provides second level support for the North American SAP system and related regional applications in the areas of Supply Chain Execution/ Procure to Pay/OTC.
• Cooperates with key users at first level and global third level support regarding problem resolution and implementation of configuration changes and enhancements to meet business requirements.
• Serves as subject matter expert (SME).
• Provides user support, troubleshooting, error resolution, and explains how SAP supports the business processes.
• Manages the support of enterprise applications in line with corporate standards and processes and provides complete “root cause analysis” for all break/fix work.
• Ensures fixes and/or changes for incidents and problems do not adversely affect other business processes in their application area, other application areas, or other project teams.
• Coordinate testing for SAP upgrades, software changes and bug/fix corrections with the key user community to limit business interruption.
• Ensures knowledge transfer is conducted within the team, organization, and the business for changes to their application area.
• Understands and adheres to the Help Desk ticketing and resolution process for incidents assigned to their application area.
• Develops EDI cross functional support.
• Develops user documentation and conduct training classes on a regular basis.

Knowledge Requirements

• Bachelor’s degree in an applicable field and 3-5 years related work experience are required.
• 3-5 years of SAP SCE / PTP and OTC experience.
• Experience in a global SAP environment SAP ECC.
• Experience in S4 Hanna is a plus.
• Knowledge of customer EDI setup and support is a plus.

Skill Requirements

• Solid background working with supply chain and OTC related business processes.
• Demonstrated ability to effectively collaborate with a variety of levels across the organization.
• Ability to identify and solve complex problems through research and troubleshooting .
• Strong verbal and written communication skills
• Ability to prioritize, plan, and organize work and deliverables.

Personal Skills

• Excellent written and verbal communication skills.
• Customer focused.
• Self-motivation and ability to work independently.
• Proven ability to collaborate with customers to define issues and plan of action with flexibility.
• Must be detailed oriented.
• Effectively manage different tasks simultaneously
• Strong problem-solving skills and working knowledge of project management tasks.
• Ability to work in a diverse, dynamic environment and effectively collaborate across teams.
• Exceptional people skills with demonstrated ability to work with both a technical and functional audience.

Dimension

• Geographical area under responsibility: Americas: US, Canada, Mexico and Brazil.