VillageCare is a pioneering and innovative continuing care organization. We strive to understand the current state of need of those we serve and pursue appropriate responses.

VillageCare recognizes and supports self-directed, interactive care. This enables being served to control aspects of their own care and helps them maintain their independence.

“Redefining Wellness” refers to our commitment and constant focus on an innovative and steadfast response to the continuing care needs of New Yorkers. For over 35 years, VillageCare has remained at the forefront of New York City’s health and wellness initiatives. Serving thousands of individuals each year, we are motivated by their ever-changing needs. Through award-winning services, as well as innovative partnerships, we strive consistently enhance and better the services that we provide. As the health care landscape in New York continues to evolve, we reaffirm two organizational commitments to remain a viable partner and provider for years to come.

VillageCare provides care and services for more than 20,000 unique individuals annually through its residential and community programs.

Guided by the people we serve, we provide leadership to improve the health and quality of life of the diverse communities we serve and the quality of care and well-being of the people we serve.

Full Time Hybrid 1-2 days in office

VillageCareMax - 112 Charles Street, New York, NY 10014

The Customer Experience Business Analyst will help support the Customer Experience program by implementing initiatives that drive Member Experience improvement. Through utilizing data management tools, you'll analyze, measure, and report on Member and Provider measures of satisfaction. Some of your daily activities will include analyzing survey data, creating dashboards and creating reports around multiple lines of business.

Some Daily Tasks Will Include

• Compile, analyze and interpret varied and complex health care data to provide actionable insights
• Analyze survey data and create reports/dashboards to track net promoter score (NPS), customer satisfaction, Disenrollment, Retention, and other key metrics.
• Identify opportunities for improvement across multiple business lines using data-driven evidence from the customer experience program and other business data sources.
• Gather and analyze measurements to identify customer segments, issues, preferences, trends and provides recommendations.
• Interpret data, execute root causes analysis, and contribute to the success of customer experience efforts through reporting and analysis.
• Conduct quality assurance testing

We would like to speak to those who have a Bachelor's degree along with 4+ years of experience in a related role. Working knowledge of SQL, Tableau, Excel, and Microsoft Office Suite required.