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Qualia
is hiring
Business Analyst, CS Operations
About Our Company
Qualia is the connected title, escrow and closing technology infrastructure built for real estate and mortgage professionals. The platform makes buying and selling a home a simple, secure and enjoyable experience by bringing together homebuyers and sellers, mortgage lenders, title and escrow agents, and real estate agents onto a single shared closing system. Over 1 million real estate and mortgage professionals use Qualia to power their real estate closings, and we currently process transactions for millions of consumers every year.
Since launching in 2015, the company has been named an ALTA Elite Provider, CB Insights Fintech 250, Fast Company’s Next Big Thing in Tech, and has been recognized by Forbes as a Best Startup Employer. Qualia is headquartered in San Francisco, CA and has offices in Austin, TX, and Superior, CO.
Job Description & Responsibilities
The Business Analyst, CS Operations will partner with leadership on business strategy and solve some of Qualia’s most critical business challenges. Reporting directly to the Senior Manager of CS Operations, you will focus on scaling our existing customer teams, while assisting with the most critical reporting to support our decision making. The ideal candidate will bring a passion for building, curiosity for problem solving, a collaborative approach, and rigorous analysis to everything they do.
Responsibilities
- Leverage various data sets to create reports and visualizations to help guide the business and assess the performance of the CS organization
- Develop management dashboards for executives to understand business performance
- Provide regular reports to leadership team on key business metrics
- Perform various analyses and research that enable Qualia to make smart decisions on how to scale customer teams and support expansion and retention of our current customers
- Assist teams in developing a strategy to drive operational scale and efficiency
- Identify areas for organizational improvement opportunities through rigorous analysis and execution
- Provide ad hoc technical capacity as needed to critical customer success systems owned by the CS Operations team
Requirements
YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH
- Bachelor's degree or similar professional experience
- 3+ years of business analyst or data analyst experience in a SaaS setting
- Familiarity with SQL or accessing data via a data warehouse
- Expertise with customer success or support tools (such as Totango, Zendesk, etc)
- Experience with data visualization tools (such as Looker, Tableau, Data Studio, etc)
- Exceptional analytical skills and strategic mindset
- Strong written and verbal communication skills. You are able to convey technical ideas to a non-technical audience efficiently and effectively
- Excellent organization, meticulous attention to detail, high sense of responsibility, and general skillset to take on a wide range of high priority tasks in support
- Strong emotional intelligence and self-motivation
- While this role is based in Superior, Colorado or Austin, Texas, we're open to exploring remote possibilities for qualified candidates
What we offer
This role has a base annual salary of $110,000 - $130,000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)
WHY QUALIA
Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. To continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.
Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401(k) program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all-hands meetings, and a variety of internal virtual events to keep both remote and on-site employees connected.
