Boost Mobile is Wireless for the People. With nationwide coverage that reaches 99% of Americans and constant upgrades to our network, we’re delivering value to everyday people and the diverse communities that our competitors like to overlook. We’re shamelessly affordable, supremely reliable and the biggest and best that we’ve ever been. Get in here and help us define what wireless should be.

This role is on the Dealer Health & Compensation team within the Retail Wireless Sales Operations organization. The mission of the team is to:

• Oversee dealer network health, identify and address underperforming dealers while recommending strategies for improvement
• Develop and manage commission plans and promotional campaigns that align sales targets with company goals and budget
• Build and manage P&L financial models to understand how changes in the business will impact dealer profitability

In this role, you will

• Manage the retail wireless commission and reimbursement 3rd party platform
• Manage 3rd party vendor project pipeline
• Drive solution implementation from concept phase through deployment
• Manage escalations related to all aspects of the compensation platform and drive resolutions in a timely manner
• Interface with all levels of the sales organization, account managers, and partners to investigate and address payment impacting issues
• Document and track business requirements
• Assist with cross-functional projects and process improvement initiatives
• Analyze data to identify trends, patterns, and areas of opportunity
• Develop and maintain reports, dashboards, and metrics to track and measure KPIs
• Conduct root cause analysis to identify underlying issues impacting customer, retailer, or internal performance and develop solutions to address them
• Support the implementation of new tools, technologies, and systems to optimize operations
• Stay updated on best practices and industry trends and proactively recommend improvements

Skills, Experience And Requirements

• Bachelor’s degree
• 4+ years of telecom, operations, project management, or business analytics related experience
• MBA is a plus
• Ability to extract and manipulate large data sets across multiple applications
• Exceptional problem-solving skills and the ability to convey findings from complex data sets with the use of easy-to-understand charts, graphs, and observations
• Ability to articulate detailed business requirements for IT project request documents
• Some experience with SQL and ability to write basic queries is a bonus
• Experience driving process improvements
• Excellent verbal and written communication skills
• Intermediate level proficiency with Microsoft Office and G-Suite products