Everything we do is connected to helping people get the medicine they need to feel better and live well. It’s meaningful work and we’ve been doing it for over 24 years.

In the pharmacy benefit management (PBM)industry, we’re different. We’re owned by 18 not-for-profit Blue Cross and Blue Shield health plans. This allows us to control costs and empower our employees to put members first. It’s a successful combination. We have the lowest pharmacy trend in the industry and serve 28+ million members throughout the US.

The Business Analyst (BA) will execute on small projects as a liaison among business operations, technology groups, clients, business partners, vendors, and all project management offices to understand, analyze, and facilitate business needs, requirements, and impacts of business changes as a result of strategic initiatives, operational changes, compliance requirements, client needs, and technology or operational improvements.

Responsibilities

• Projects will focus on using the Salesforce tool. Interpreting stakeholder requirements and how to translate to Salesforce.
• Execute independently on small sized projects or as part of a team of BAs on larger projects working closely with internal and external stakeholders to ensure superior customer and client experience
• Define and validate business needs with project team
• Participate in stakeholder analysis and identify subject matter experts needed for work effort
• Assess capability gaps, determine solution options and approach, and define solution scope
• Plan business analysis approach and activities
• Prepare for, conduct, and document elicitation sessions
• Manage requirements traceability to solution scope, objectives, system requirements, and testing
• Define user acceptance testing approach
• Adherence to business analysis discipline and standards in accordance with the Prime Project Lifecycle methodology
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in business, IT, or related area of study, or equivalent combination of education and/or relevant work experience; High School Diploma or GED equivalent required
• 3 years of work experience in business analysis
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Intermediate understanding of business analysis concepts and methodologies
• Demonstrated drive to deliver result
• Demonstrated verbal, written communication, facilitation skills, conflict management, consensus building, problem solving, analytical skills, and creative thinking skills
• Ability to organize and prioritize multiple tasks with high degree of attention to detail
• Self-directed and strong personal initiative and accountability
• Team player, comfortable with fast paced, changing environment and ambiguity
• Experience in leading and motivating diverse project teams to achieve stated results
• Ability to independently deliver against all job accountabilities

Preferred Qualifications

• Functional knowledge of the Business Analysis Body of Knowledge (BABOK)
• Experience in client relationship management
• Working towards or has completed a Business Analysis certification
• Demonstrated experience in eliciting requirements using a variety of techniques
• Demonstrated experience in specifying and modeling requirements Proficient in basic office productivity software and tools (MS Word, Excel, Visio, etc.)
• Experience in Pharmacy Benefit Management (PBM) or healthcare industry

Minimum Physical Job Requirements

• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

• Could report to Business Analyst Lead, Manager, Director, Sr Director, or AVP in various departments