Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

Amazon Returns is looking for a motivated individual with strong skills and experience in analytics, technology, and supply chain to be part of a high visibility, strategic team that directly impacts the Amazon customer experience worldwide. In this position you will help us discover and solve real world problems and build metrics using existing and not-yet-existing data for a growing business. The successful candidate will be highly analytical, have an extremely high level of customer focus and a passion for process improvement.

Responsibilities Include

• Developing and driving critical metrics to monitor and optimize the business.
• Partnering with internal teams to identify process and system improvement opportunities.
• Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.
• Supporting cross-functional teams on the day-to-day execution of the existent program implementation.
• Driving small to medium operational enhancement projects.

Basic Qualifications

• Bachelor’s degree in Supply Chain Management, Engineering, or other technical field from an accredited university
• 5+ years of relevant professional experience conducting quantitative and qualitative analysis
• Familiarity with Supply Chain Management concepts, e.g., forecasting, planning, optimization, and logistics
• Experience and expertise with Excel and SQL is required

Preferred Qualifications

• MBA and work experience in a technical field is highly desired
• Ability to organize and manage multiple tasks simultaneously
• Working knowledge of LEAN and SIX SIGMA methodologies and familiarity with Oracle business intelligence tools is a plus
• Intermediate to advanced knowledge of SQL, Perl, Unix/Linux, Visual Basic, Python or other programming languages are a plus
• Excellent written and verbal communication skills complemented with the ability to problem solve