OCHIN is a nonprofit leader in equitable health care innovation and a trusted partner to a growing national provider network. With the largest collection of community health data in the country and more than two decades of practice-based research and solutions expertise, OCHIN provides the clinical insights and tailored technologies needed to expand patient access, connect and augment care teams, and improve the health of underserved communities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging as we grow.

Our nearly 800 remote employees work to support a stronger circle of care in local communities nationwide—strengthening the entire U.S. health care system through partnership and innovation at the grassroots. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement.

The Business Analyst in the Operational Excellence & Business Solutions department support OCHIN’s mission by ensuring the efficient and successful delivery of integrated products and services from OCHIN’s preferred technology partners to our member organizations. Business Analysts gather and analyze data to support potential integrations, identify opportunities to improve department operations, and assist with project management for selected projects. The Business Analyst will manage and drive coordination across interdisciplinary teams. They will intake new integration requests, collect business and technical requirements, and provide comparative assessments to ensure OCHIN selects and supports a best in-class list of preferred technology partners. Additionally, Business Analysts will provide project management and coordination for select projects and department initiatives.

Essential Duties

• Collaborate with interdisciplinary internal and external stakeholders to understand the vision and business value for a project
• Schedule, coordinate, and participate in project and product meetings
• Create and maintain detailed documentation of projects, products, and meeting decisions
• Capture business requirements and translate into functional requirements that project team(s) can rely upon
• Provide weekly reports to the internal and external stakeholders, as appropriate, on status of implementations currently in flight and issues / trends involved with projects
• Meet service level expectations for responsiveness and resolution of member requests and issues
• Ensure that all issues and risks are properly escalated and mitigated
• Participate in process improvement efforts
• Evaluate technology platforms to understand existing functionality and the impact of potential changes on members clinical operation
• Create executive summaries of insights gathered through comparative assessments to inform Preferred Technology Partner selection process
• Where needed, work with OCHIN’s Procurement Team and member to select and order necessary equipment / software for vendor product(s)
• Partner with the Business Development team through the product discovery, assessment, contracting processes
• Research, resolve, and respond to inquiries during the deployment and aid with hand-off to operations
• Work with technical resources to resolve any technical issues involved with projects
• Track the progress of implementation(s) and ensure all milestones and timelines get met, quickly identifying, and escalating any risks to meeting these milestones and timelines
• Assist with small-scale project management for selected projects, under close supervision or direction from managers
• Other duties, as assigned

Requirements

• Bachelor’s Degree or equivalent experience required
• Minimum of 3 years of experience in Healthcare, Healthcare IT, Project Coordinator, or Business Analyst role
• May be required to travel up to 10%
• Working knowledge of Epic applications and workflows preferred
• Experience project managing including presenting/meetings, communications, and tracking progress from beginning to end
• Ability to work with technical resources and customers to compile what is needed to build or configure a product
• Intermediate proficiency in project tracking tool(s)
• Experience creating and training workflows and communicating between teams and customers.
• Ability to create documentation tools that are usable for audiences in support of a product
• Superb attention to detail and a rigorous focus on delivering quality output by documenting findings
• Excellent communication skills, including the ability to speak knowledgeably with members of both the business, technology, and leadership teams
• Strong time management and organization skills
• Strong analytical skills and ability to synthesize and clearly communicate findings of analysis into presentations
• Strong teamwork, interpersonal, relationship, and collaboration skills
• Adaptable and capable of working in fast-paced environments
• Desire to take ownership, be creative with problem solving, and pro-actively secure the objectives of the business