Lucet
is hiring
Business Analyst
About Our Company
Lucet is a leading behavioral health company providing tech-enabled services to support payers, providers and members.
We optimize access to care because we believe people deserve a more direct path to better mental health. With smart technology and human expertise, we help people get the care they deserve—ensuring quality, timely access and value-driven care for all who need it.
We partner with health plans to offer comprehensive yet flexible mental health and addiction support. Our care services team assesses and matches members to care that’s right for them, schedules appointments in real time and follows members through their care journey to ensure the best health outcomes.
◇ Nearly three decades of combined behavioral health experience and clinical research
◇ 1.4M patients+ across 11,000+ providers served
◇ 15M lives in 50 states and worldwide
◇ 7 partnerships with Blue Cross & Blue Shield health plans
◇ Digital behavioral health platform providing tech-enabled behavioral health services
WHAT MATTERS TO US
◇ Simplifying the Complex — We build systems that empower meaningful connections to improve how we support behavioral health and value well-being.
◇ Accessibility for All — We ensure our solutions, services and culture are inclusive and approachable.
◇ A Whole-Person Approach —We connect people and systems to improve health through balanced treatment of body and mind.
Job Description & Responsibilities
IT Business Analyst is responsible for the implementation and support of business information systems across multiple departments. They collaborate with Product Owners and business leaders to manage team backlogs and help define and deliver strategic visions. They affect change by helping leaders articulate business needs to facilitate working sessions with architects in creating transformational solutions. They operate in a solution-oriented environment and are encouraged to identify process improvement opportunities to drive systemic change in the organization.
Essential Functions
- Create detailed business requirements documents, project charters, and other analysis documentation to facilitate IT project management and IT product and program development teams in understanding, scheduling, and tracking product development projects
- Serve as a liaison between product and program development teams, business stakeholders and product and program owners to determine business need of software products and the technical delivery of business requests
- Lead backlog refinement sessions to manage priority of Operational and Strategic work for the development teams
- Lead sessions with business stakeholders and product owners to define, prioritize, and track annual road maps of product development initiatives
- Engage with business stakeholders and product owners to guide project decisions; assess the risks of various solutions and facilitate prioritization of competing business needs
- Facilitate User Acceptance Testing (UAT) including, but not limited to: Creating UAT plans, facilitating identification of UAT participants, creation of UAT Issues Document to track identified bugs, priority, and resolution
- Use project and task management software to track software development progress, and monitor production issues
- Manage company-wide communications regarding software enhancements and project statuses
- Conduct research and analysis on healthcare/user data
- Plan and manage multiple assignments of varying scope
- Assist in the research, analysis, problems, and coordination of production software issues
- Serve as Subject Matter Expert on at least one program or product supported by development teams
Requirements
Job Qualifications
- Degree related to Analysis, Technical/Business Administration, or Communication fields and 3 years relevant experience, or at least 6 years' total specific Business Analyst roles and experience
- T-SQL experience (writing queries, analyzing SQL data, etc.)
- 4 years Demonstrated experience with SDLC (Software development Life Cycle) in Agile and Waterfall methodologies
- 6 years' Experience creating software development requirements documents
- 6 years' Experience writing development tasks from requirements documents
- 4 years' Experience interacting with senior leadership
- Organization and time management skills
- Strong analytic and problem-solving skills
- Ability to work both independently and in various team settings
Key Competencies
- Analytical; Problem Solver
- Detail Oriented
- Self-motivated
- Ability to interact at all levels of the organization.
- Excellent written and oral communication skills
Working Conditions
- Work is performed indoors in a home office environment- not substantially exposed to adverse environmental conditions.
- Frequent exposure to VDT screen and computer.
- Physical demands include constant ability to remain in a stationary position, move about inside an office or remote setting, able to communicate and exchange information with others, able to inspect information, and able to perform repetitive motion with arms and fingers.
- Mental demands include constant ability to interpret data, problem solve, make decisions, and organize and plan.
What we offer
The starting salary that Lucet reasonably expects to pay for this position ranges from $74,000 - $90,000 annually, depending on circumstances including an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
This position is eligible for a bonus in accordance with the terms of Lucet's incentive plan based on both company performance and individual performance.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical, Dental, Vision, 401(k) with competitive employer match, company paid life and disability insurance, company paid gym access, tuition reimbursement, parental leave, PTO (vacation, sick and volunteering), Remote Work.
