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Flight Centre
is hiring
Business Analyst
About Our Company
Flight Centre is your 'get more of that' centre, providing irresistible deals on flights, hotels, holidays, tours and more. For over 40 years we've delivered millions of amazing travel experiences for our customers. With over 35,000 years of experience between us, we remain passionate about our mission to open up the world for those who want to see.
Job Description & Responsibilities
The Business Analyst, (BA), will be responsible for the business and technical analysis of technical products and processes for the Supply pillar, including support for Supply initiatives across the Corporate Traveller, FCM and Leisure brands. This role will require analysis of complex integrated platforms and their associated technical and business processes throughout the booking-to-invoice lifecycle. The Business Analyst will work closely with multiple teams, resources and stakeholders to coordinate business requirements into technical requirements with accurate acceptance criteria for assignment to development teams.
Key Responsibilities
- Ability to assess and articulate goals and benefits of impacts
- Skilled at both business and systems gap analysis as well as building and articulating workflows
- Coordinates, and has accountability for the successful completion of all aspects of assigned project work
- Can exercise independent judgment, and take the lead role on mid-level projects with minimal direction from Supervisor
- Can effectively facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with executive level project sponsors
- Can translate a problem statement into clear and concise User Stories and/or BRD’s
- Can document business requirements into technical requirements and keep all documentation up to date
- Works effectively and individually with Technical and Non-Technical team members of multiple teams across Supply, and Corporate/Leisure Technology. Has the ability to work cohesively with all areas.
- Basic understanding of each areas processes and ability to analyze how each area might be affected by a specific project or technical implementation. Ability to assess and articulate goals and benefits of impacts.
- Able to successfully demonstrate understanding of AgentPort on a profile level and how it interacts with Sabre.
- Above average understanding of Sabre as far as creating bookings, shopping, faring, reading PNR and queue history, etc.
- General understanding of all Supply, Leisure, and Corporate Technology systems (Sabre, profiles, OBT’s (both W2 and external providers), RedDox, Red Apps, scripts, Compleat, back office, finance and reporting, etc.) and how they impact and interact with each other.
- Ability to determine and document system, business or development dependencies within any given project ensuring a seamless delivery.
Requirements
Experience & Qualifications
- Can plan, organize, and structure work both independently and with a team
- Possesses strong analytical and evaluative skills
- Showcase good written and oral communication skills
- Ability to multitask
- Have good interpersonal and consultative skills
- Excellent attention to detail providing a high level of accuracy
- Strong Microsoft 365 and Lucidchart/workflow documentation skills
What we offer
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Location – Chicago, IL
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $75,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
