Who we are

Guardian makes a difference in the lives of people when they need us most. With over 160 years of stability and fiscal integrity, we are a trusted resource to generations of families and business owners, inspiring well-being and helping build financial confidence.

Today, we stand behind 29 million consumers, helping them prepare and plan for a bright future for themselves and their families. We help business owners care for their employees. And we help people recover and thrive in times of unexpected loss.

As a modern mutual insurance company, we believe in driving value beyond dividends. We invest in our colleagues, are building an inclusive and innovative culture, and are helping to uplift communities through thoughtful corporate impact programs.

What we stand for

In 1860, a community of immigrants joined together to insure and protect their businesses and families. They were guided by powerful ideals that we’ve continued to stand behind and evolved throughout the years: we do the right thing, we believe people count, we courageously shape the future together, and we go above and beyond for the people we serve.

Guardian employees embrace and live by these values every day. They remind us to put people at the heart of all we do so that we can help protect what matters most to you. Want to help bring these values to life? Join us for a rewarding career and the opportunity to shape the future.

As Group Claims Business Analyst, you will serve as a Claims subject matter expert to assist in executing all claims projects and strategic initiatives. You will partner with the Group Claims Transformation & Reengineering team to develop project plans, create business requirements, and drive successful outcomes on those initiatives. You will assist in user acceptance testing when needed and help document business processes related to initiatives. You will be involved with continuous improvement and change management efforts, driving adoption and increasing effectiveness across Group Claims.

You report directly to the Head of Organizational Effectiveness and Enablement, Group Claims and will assist in delivering on the initiatives and strategies that support the Group Claims Keys to Success, as identified in our target letter.

You Will:

• Serve as a business subject matter expert involved in the implementation and change management of claims strategic initiatives
• Build and maintain an in-depth knowledge of our Group Claims products, processes, and systems, which may include both legacy and modern applications, and use that knowledge in helping to create solutions
• Create business requirements and partner with various departments, such as Claims, IT and Product, to ensure the requirements meet internal and external needs and expectations
• Perform user acceptance testing and assist in determining when solutions are complete and ready for production
• Assist in conducting time studies and maintaining models to measure capacity
• Provide change management support by assisting our Group Claims Change Management Leader to effectively lead teams through change
• Champion and assist with continuous improvement initiatives across Group Claims

In addition, you will be part of a team and assist in championing a culture focused on:

• Insightful strategic thinking
• Embedding data & analytics everywhere
• High-urgency and bias for action
• Execution orientation
• Driving change and innovation
• Consumer-centricity

You Have:

• Bachelor’s degree or equivalent work experience.
• 3+ years of work experience in Group Insurance, primarily in Claims.
• Analytical, decision making and problem-solving skills.
• Creativity and thought leadership, comfortable with discussing and developing innovative solutions and supporting new ways of doing business, versus maintaining status quo.
• Strong communication skills with the ability to build effective relationships, influence others and work effectively in a matrixed organization.
• Possess proven and effective leadership qualities and skills, with the ability to express and defend ideas and concepts.
• Ability to thrive, operate and influence in an environment of change.
• Excellent and resourceful relationship manager with the ability to influence and negotiate to desired business outcomes.

Location:

• Preferred locations include Plano, TX and Bethlehem, PA.
• The work arrangement will be hybrid (2+ days per week in office; 3 days per week working from home).