We’re moving people forward by providing transformative technology services, digitally enabled customer experiences, and clinical health services that change lives.

Our employees share an authentic desire to make vital services available to the public and support the missions of our customers.

The Business Analyst will plan, develop, manage, and execute transition-in and transition-out activities for the transfer program operations for a statewide program from an incumbent organization to a new organization. The Business Analyst, working as a member of the Maximus Business Analysis team , will interface with Maximus and client program and IT resources, management teams and other business partners on a regular basis to maintain good client relations , deliver project outcomes, and resolve any issues . The Business Analyst will be a member of a tea m of business analysts, who will be primarily responsible for performing operations transition analysis and developing required contract deliverables.

Available to work remotely in a virtual team and office environment and tra v el to client location s in California as needed.

Essential Duties and Responsibilities:

• Deliver consulting project activities for medium- to long-term engagements requiring varied interpersonal and technical skills.
• Maintain technical responsibilities, which include problem identification, implementation, testing, client training, and solution deployment.
• Analyze complex data and identify patterns, recommend actions, and measure outcomes.
• Coordinate with technical staff to understand business requirements, specifications, and processes.
• Conduct market research and understand and apply implications of Health and Human market trends.
• Create system functional specifications from business requirements.
• Interact with company and client managers and perform cost/schedule monitoring.
• Identify additional product and service opportunities in customer organization.

Essential Duties and Responsibilities:

• Be available to work remotely in a virtual team and office environment and travel to client location s in California as needed.
• Assist with effective stakeholder engagement and help ensure all project deliverables are completed within budget, scope, and schedule
• Assist with client engagement and represent Maximus team as a Transition subject matter expert
• Assist with client engagement and represent Maximus as a n operations and business process subject matter expert
• Contribute as a member of a team of business analyst in performing transition planning assessments and analysis.
• Develops and/or contributes to project deliverables . These include Transition-In Work Plan, Transition-In Master Plan, Administrative Policies and Procedures, Transition Readiness Review Reports, Transition Status Reports, Transition-Out Work Plan, and Transition-Out Master Plan, and other work products and deliverables in accordance with the Project Work Plan
• Participate in and help facilitate client encounters
• Assist with m anag ing relationships with project and client staff.
• Track and report on project status and results
• Notifies the Maximus Lead Business Analyst and / or Senior Business Analyst verbally and in writing, when any problem(s) that may jeopardize the successful or timely completion of our contract obligations are discovered
• Reviews artifacts and other project documents and/or schedules and attends interviews, focus groups, or other meetings necessary to gather information for project deliverables in accordance with the project scope of work
• Attends and helps facilitate project meetings with the client, subcontractors, projec t stakeholders, or other Maximus Team members, as requested by the Project Manager
• Completes project work in compliance with Maximus standards and procedures
• Performs other duties as assigned by leadership

Required Qualifications:

• Bachelor’s degree from an accredited college or university ; experience may be substituted for education
• A minimum of five (5) years of experience working as a business analyst directly responsible for activities in the following BABOK knowledge areas: business analysis planning and monitoring, elicitation and collaboration, requirement life cycle management, strategic analysis, requirements analysis and design definition, and solution evaluation on a statewide operations or system project; or equivalent experience
• A minimum of five (5) years of experience as a Business Analyst for Public Sector project and operations
• A minimum of three (3) years of experience within the past ten (10) years working directly with stakeholders to analyze operations and business processes, including developing operational policies, procedures, and business process documentation.
• A minimum of one (1) year of experience within the past ten (10) years, facilitating knowledge transfer and developing related documentation and training materials
• Strong interpersonal and team building skills, as well as an understanding of client relationship building are essential
• Excellent consultation and facilitation skills
• Excellent written and verbal communication skills, including the ability to explain and communicate program and operational subjects to non-expert audiences.
• Experienced working with customers, stakeholders, partners, and other contractors
• Proficiency in Microsoft programs such as Word, Excel, PowerPoint, and Visio
• Ability to perform comfortably in a fast paced, deadline-oriented work environment
• Excellent organization skills with the ability to execute multiple complex tasks simultaneously, and work as a team lead, team member, and independently
• Ability to develop solutions to highly complex problems which require a high degree of ingenuity and innovation.
• Ability to ensure solutions are consistent with organization, client, and project objectives .
• Ability to develop advanced concepts, techniques, and standards requiring a high level of interpersonal and technical skills.
• Good organization skills, including the ability to manage multiple tasks and deadlines simultaneously.
• Viewed as expert in field within the organization.

Preferred Qualifications:

• IIBA Certified Business Analyst Profession (CBAP) or PMI Project Management Professional certification.
• Experience working with programs providing services for deaf and disabled clients.
• Knowledge of and experience with:
• the California Public Utilities Commission (CPUC) regarding the Deaf and Disabled Telecommunications Program (DDTP).
• the California Relay Service (CRS), a service that allows a disabled individual to communicate (using a specialized device, application, or third-party intervention) with another person.
• customer contact center and customer equipment distribution center
• outreach services
• marketing services
• training services
• testing equipment and software services
• Experience as a Business Analyst on a public sector project managing the successful transition of IT systems and program operations from one (1) company or contract to another.
• Experience as a Business Analyst performing operational transition activities on projects involving large public sector operational programs.
• Experience implementing public sector policy and directives and performing administrative, management, and operational tasks for public sector programs.
• Experienced with Microsoft Project