At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day.

Headquartered in Cleveland, Ohio, KeyCorp is one of the nation’s largest financial services companies. Key Companies provide investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

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KeyCorp is an Equal Opportunity and Affirmative Action employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

KeyBank is Member FDIC. Equal Housing Lender. Credit applications are subject to credit approval.

Qualified candidate must be able to report to the Brooklyn, OH or Amherst, NY offices at least once per week.

JOB BRIEF (PURPOSE):

Act as the main point of contact to oversee or facilitate high-level Real Estate Default continuous improvement processes and/or projects. Work to optimize and improve line-of-business process and procedures by applying practical logic and proven management applications. Structure the processes and prioritize high-risk matters for solution and improvement. Review the work of Real Estate Default Servicing processors/management to ensure timely and accurate adherence to LOB procedures, Investor Guidelines, Bank requirements and project charters. Function as line-of-business liaison/POC to assist in preparing/representing for internal audits, regulatory exams and/or Investor Reviews etc.

ESSENTIAL JOB FUNCTIONS:

• Perform high-level analysis, process improvement and reporting functions in relation to the Real Estate Default Division – line-of-businesses; Pre-Foreclosure, Foreclosure, Property Preservation, Default Valuations, Real Estate Owned and Chargeoff.
• Oversees or participate in maintaining multiple assigned optimization projects related to the above functional areas to identify gaps and assist to develop deficiency solutions as well as improved functionality.
• Assist assigned LOB’s in a project management capacity in relation to applicable process/procedure (MSIF) remediation plan projects/tracking and validation.
• Function as Real Estate Default liaison and point of contact in relation to multiple key functions, including, but not limited to; Invoice Management, Default Accounting, Default Vendor Management, Audits/Exams, and the Mortgage Servicing Platform/MSP.
• Oversee collective line-of-business Vendor Third-Party Vendor Management responsibilities to performance scorecard design, delivery, review, and reporting.
• Maintain Vendor performance meetings, per program requirements, inclusive of overseeing performance improvement plans.
• Assist in the oversight of the Real Estate Default Attorney Firm Network by maintaining control reports and perform volume/capacity reviews in conjunction with performance.
• Manage daily reviews of process quality testing results and exception reporting for Consumer &/or Mortgage products.
• Analyze quality testing and exception reporting to identify corrections and confirm remediation is completed timely.
• Ensure communication with customers – both internal and external - is efficient, effective, and timely.
• Maintain knowledge of compliance mandates, mortgage servicing policy and procedural updates and investor specific guidelines and related changes in the mortgage servicing industry.
• Collaborate with various departments within mortgage default servicing to initiate, develop and complete specialized projects, process improvements and other LOB needs.
• Perform data analysis and reporting of departmental/project statistics.
• Facilitate process innovation and/or special projects assigned by manager.
• Create any ad hoc reporting as needed to present to management
• Perform investigation and escalation for complex or high severity complaints, problems and/or remediation items.

MARGINAL OR PERIPHERAL FUNCTIONS:

Navigation in internal lending systems.

REQUIRED QUALIFICATIONS:

2-to-4-year degree or equivalent experience.

2 or more years of Real Estate Default Mortgage servicing experience

1 year of Project Management Experience

Thrives in changing business environment, flexible and committed

Proven leadership and interpersonal skills

Outstanding organizational skills with the ability to juggle multiple projects and priorities; must work well in a dynamic, fast paced work environment

PREFERRED QUALIFICATIONS:

A Bachelor’s Degree is preferred

Excellent oral and written communication skills

Proven ability to interact with all levels of personnel

Demonstrated critical thinking skills

Strong time management and organization skills

Experience In Operations Or Financial Background Is Preferred

MSP system of record/servicing/administrative experience

Ability to conduct data analysis and spreadsheet work.

Ability to pay close attention to detail and review work with a critical eye from a quality control perspective.

Investor (Fannie Mae, Freddie Mac, etc.) knowledge is preferred.

Six Sigma applied experience/understanding

COMPETENCIES/SKILLS:

Strong PC skills including Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook etc.

EQUIPMENT USED:

PC, Phone

TRAINING REQUIRED:

Yes on internal systems

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.