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We are looking for a talented Service Business Analyst to join our team specializing in project management for our Corporate Business at one of our Cummins Inc. locations, or if applicable, your remote home office, within the United States.

Job Summary

Responsible to conduct analysis, prepare reports, and summarize and interpret information for leadership review. Serve as a liaison between business and technical support teams to translate business requirements into workable solutions.

In this role, you will make an impact in the following ways:

• Assists in the collection, consolidation and interpretation of data required to support Service processes and tools.
• Gathers, analyzes, and documents current business practices and needs to identify efficiencies, alternatives, and gaps.
• Responsible to monitor critical data, synthesize trends and communicate improvement opportunities to leadership.
• Prepares reports, evaluations, and other research to support business needs Serves as a contact with external providers and internal stakeholders.
• Assists with special projects as assigned.
• Develops timelines and metrics to meet key deliverables.
• Assists in the preparation of the testing strategy and testing execution plan.

Responsibilities

Competencies:

• Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
• Being resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives results - Consistently achieving results, even under tough circumstances.
• Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.
• Service Information Process - Organizes product technical information by utilizing available resources including established systems, processes, tools, teams, and suppliers to deliver service information to a target audience; identifies and resolves emerging issues by breaking down complex processes, tools, systems, or agencies in order to prevent delays in the delivery of desired outcomes.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications: College, university, or equivalent degree required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience: Minimal level of relevant work experience required.

Qualifications

Degree Programs Considered: Bachelor’s degree required.

Major Programs Typically Considered: Service (Non-Technical) degrees; Product Management
Cummins Full Time Requirements

• College, university or equivalent technical experience required
• Minimum 2.5 or above GPA required
• Must be able to complete 40 hours per week
• 0-2 years in a position/internship relating to your field of study preferred