As the future of work continues to evolve, Paychex leads the way by making complex HR, payroll, and benefits brilliantly simple. Our unique combination of digital HR technology and advisory solutions meets the changing needs of employers and their employees. You can see the results in our growth as an HR leader and the positive returns we deliver to our shareholders.

Paychex, Inc. (Nasdaq:PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services.

-Industry expertise since 1971
~740,000 business clients in the U.S. and Europe
-Pays 1 in 12 U.S. private sector employees
-A top HR outsourcer — serving 2.2M worksite employees through our HR outsourcing solutions

Under limited direction, analyzes complex business needs specific to Service organization initiatives. Works with key stakeholders to identify, document, and strategize these issues, identify key components, and propose solutions. Provides research, analysis, coordination, problem solving, development, and testing related to initiatives put forth and used by Paychex employees and clients.

Responsibilities

• Acts as a liaison between Operations, Sales, and business unit stakeholders to elicit, define, analyze, communicate, and validate requirements for changes to existing business processes, policies, technology, and information systems to alleviate business issues. Provides recommendations to stakeholders regarding effective and efficient approaches to achieve project objectives.
• Understands business problems specific to Company initiatives and opportunities; recommends solutions to management to enable the organization to achieve goals.
• Identifies and improves business processes through analysis and recommendations to maximize departmental efficiency. Analyzes and maps current processes and potential future state to improve operating efficiencies.
• Evaluates alternative methods and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment to provide the best solution and gain overall operating efficiencies.
• Analyzes and interprets data from departmental metrics, project requirements, and other resources; provides results to management and project teams.
• Systematic and thorough testing of all tools and solutions, including test plan creation and issue tracking, both internally and with company sponsored projects. Troubleshooting and issue resolutions, including monitoring support email boxes.
• Consults with and advises project managers to ensure that all project-related deliverables satisfy project needs.
• Other duties as assigned to support the general purpose of the position’s function.

Qualifications

• Associate's Degree - Preferred
• 3 years of experience in Process improvement and business analysis.
• 3 years of experience in Customer service.