Meduit was born out of a drive for excellence and a passion for new ideas for improving revenue cycle management for healthcare organizations and the patients they serve. Today, Meduit is a parent organization where leading RCM companies, including MedA/Rx and Receivables Management Partners (RMP), collaborate to identify and measure best practices, leverage one another's unique strengths, collaborate for results, and serve healthcare clients on a unified solutions platform.

Meduit is one of the nation’s leading Revenue Cycle Management (RCM) companies with decades of experience in the RCM healthcare arena, serving more than 500 hospital and physician practices in 47 states. Meduit combines a state-of-the-art accounts receivable management model with advanced technologies and an experienced people-focused team that takes a compassionate and supportive approach to patient engagement. Meduit significantly improves financial, operational and clinical performance, maximizing cash acceleration and ensuring that healthcare organizations can dedicate their resources to providing more quality healthcare services to more patients. For more information, please visit MeduitRCM.com.

The responsibilities of a Uniphore Business Analyst are diverse and intricate, commencing with a comprehensive understanding of AI products. They orchestrate the deployment and integration of AI models into production environments, meticulously monitoring and optimizing performance in accordance with the solution design document (SDD). Moreover, they foster a perpetual feedback loop, gathering insights from users and stakeholders to fine-tune product configuration. Central to their mission is collaboration across multifaceted teams, spanning data scientists, engineers, designers, and business stakeholders, ensuring the smooth and effective delivery of cutting-edge AI solutions.

Key Accountabilities and Responsibilities:

• Gather, assess, specify, and execute the business requirements of Business owners leveraging Uniphore's suite of products in Conversation AI.
• Generate functional specifications, requirements documentation, stories, and test specifications.
• Engage in call listening, transcript analysis, and contextual comprehension to define and configure analytics categories that cater to various business use cases.
• Develop and test dashboards according to the requirements of diverse stakeholders within the customer organization.
• Continuously refine the solution by tuning or adding keywords, phrases, business rules, new intent creation and enhancing analytics models iteratively.
• Analyze the output generated and offer recommendations on observed insights.

Desired Experience:

• 3 years of experience in the field.
• Bachelor's degree in computer science, business administration, any Engineering or a related discipline is mandatory.
• Possess strong analytical skills, methodical thinking, logical thinking, problem-solving skills and the ability to define problems and devise solutions.
• Prior knowledge and experience in contact center operations/products and understanding of related business processes are required.
• Proficiency in conversational AI product knowledge, customer experience (CX), analytics, AI tuning, and Domain Language Model (DLM) implementation.
• Experience in data analysis, business analytics, and utilizing business intelligence tools and methodologies.
• Proficient in Microsoft PowerPoint, MS Word, and Excel (Lucid and Visio are good to have).
• Exceptional communication, presentation (both oral and written), and influencing skills.
• Familiarity with AI concepts (Generative AI in specific, prompt engineering) and their practical applications.
• Good-to-have experience with Uniphore existing AI tools and platforms.
• Good-to-have: Understanding of API (application programming interfaces) endpoints and their integrations.
• Good-to-have beginner level JavaScript (Python, node JS or jQuery)