Quench is the brand that helps our growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including mineral-infused quenchWATER+, chewable ice, sparkling water, flavored water, and even coffee. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to tens of thousands of small businesses and to over half of the Fortune 500 organizations across the continent. Headquartered outside Philadelphia, PA, Quench is a subsidiary of Culligan.

Join our dynamic team as a Business Analyst! In this role, you'll be at the forefront of driving business decisions through robust data analytics and insights.

Responsibilities

• Provide invaluable insights for decision-making through robust data analytics
• Develop and distribute regular and ad hoc reports to track business goals and achievements
• Craft actionable dashboards and deliver impactful insights using Business Intelligence tools like Power BI
• Lead initiatives to enhance service systems and tools, fostering continuous improvement
• Collaborate with diverse teams to drive operational initiatives aimed at delivering exceptional customer experiences
• Ensure data integrity and accuracy across business systems, including coordinating with external vendors for ERP system updates

Requirements

• 3-5 years of experience in service operations, project management, analytics, business analysis, consulting, or operations
• Clear and concise verbal and written communication skills
• Ability to collaborate and influence cross-functionally
• Adaptability to thrive in a fast-paced, dynamic team environment
• Strong proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook); experience with Salesforce.com is a plus
• Bachelor’s degree or comparable work experience preferred; MBA is a plus
• Some travel required (2-3 nights/quarter)