Healthcare IT should work for clinicians, not against them. We’re Altera Digital Health and we’re committed to bringing next-level healthcare within reach through everyday achievements. Our solutions are designed with a people-first methodology and create positive progress for our clients, their patients and their communities.

The position is responsible for creating the business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards.

This is a remote position in the US.

Responsibilities

• Work under the direction of the Manager to provide application solutions for assigned business areas.
• Possess functional knowledge of assigned application technology.
• Interact with business stakeholders and subject matter experts to solicit business requirements.
• Serve liaison role between application technology vendors, internal IS groups, and business users.
• Translate business requirements into user story maps, product-specific designs and configuration, detailed requirement specifications and use cases.
• Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by development teams.
• Interact with development teams during the software build and/or configuration process and testing process.
• Perform functional application configuration and configure /run reports at user request.
• Ensure programs meet business specifications.
• Demonstrate new functionality to business users seeking inputs on future direction.
• Review vendor provided documentation and user manuals needed to support the product.
• Directly interface with business users by responding to support calls escalated by the Service Desk.
• Participate in user focus groups and requirements workshops, vendor training and demonstrations.

Qualifications

Academic and Professional Qualifications:

• Bachelor's degree or equivalent/years of experience required.

Experience:

• 2-4 years practical experience in providing business process and functional support for assigned product preferred.
• 1-2 years clinical experience or EHR support.
• Experience of requirements elicitation and analysis, stakeholder assessments as well as process modelling techniques.
• Experience of business analysis documentation.
• Experience working with Agile Principles is an asset.

Travel Requirements:

• May require other travel for business needs.

Working Arrangements:

• Work is performed in a remote environment with minimal exposure to health or safety hazards.