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Clearlink Partners
is hiring
Business Analyst
About Our Company
Clearlink Partners is an industry-leading managed care consultancy specializing in end-to-end clinical and operational management services and market expansion initiatives for Managed Medicaid, Medicare Advantage, Special Needs Plans, complex care populations, and risk-adjusted entities.
We support organizations as they navigate a dynamic healthcare ecosystem by helping them manage risk, optimize healthcare spend, improve member experience, accelerate quality outcomes, and promote health equity.
Clearlink Partners is a Health Plan Alliance Preferred Business Sponsor and ACAP Preferred Vendor.
Job Description & Responsibilities
- Supports the managed care health plan operations by leveraging their expertise with ZeOmega's Jiva platform.
- Analyzes business processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness.
- Collaborates with cross-functional teams, including IT, clinical staff, and management, to ensure the Jiva system meets organizational needs and regulatory requirements.
System Analysis and Support:
- Serve as the primary contact for all Jiva-related queries and issues.
- Conduct detailed analysis of the Jiva system to understand current functionality and identify opportunities for optimization.
- Configure and customize the Jiva platform to meet the specific needs of the managed care health plan.
Business Process Improvement:
- Analyze current business processes and workflows to identify inefficiencies.
- Develop and implement strategies to improve operational processes using Jiva.
- Create and maintain documentation for all business processes and system configurations.
Project Management:
- Lead and manage projects related to Jiva system enhancements and updates.
- Coordinate with internal teams and external vendors to ensure timely project delivery.
- Monitor project progress and provide regular updates to stakeholders.
Training and Support:
- Develop and deliver training programs for staff on the use of the Jiva platform.
- Provide ongoing support and troubleshooting assistance to system users.
- Ensure all users are adequately trained and proficient in using Jiva.
Data Management and Reporting:
- Ensure data integrity and accuracy within the Jiva system.
- Develop and generate reports to provide insights into system usage and performance.
- Analyze data to identify trends, issues, and areas for improvement.
Regulatory Compliance:
- Ensure that the Jiva system complies with all relevant regulations and standards.
- Keep abreast of changes in healthcare regulations and assess their impact on the system.
- Implement necessary updates and changes to maintain compliance.
General
- Understands business process management and business requirements of the customers and translating them to specific process, control, and reporting requirements
- Identifying areas for process improvement, and developing/ implementing solution
- Leading review and writing descriptions of business needs and business program functions, including creating process and data flow diagrams, workflow diagrams, test scripts, training curriculum, and quality assurance/audit procedures.
- Identifying opportunities for workflow optimization, efficiency and automation
- Staying up-to-date on the latest process and IT advancements to automate and modernize systems
- Conducting meetings and presentations to share ideas and findings
- Performing requirements analysis
- Documenting and communicating the results
- Recommend alert and reporting requirements
- Leverage technical skills, coupled with business intelligence and a deep understanding of the customer's needs to transform information into application and operational requirements
- Effectively communicating insights and plans to cross-functional team members and management
- Gathering critical information from meetings with various stakeholders and producing useful reports
- Ensuring options are evaluated and presented to meet business needs and requirements
- Performing user acceptance testing
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
- Updating, implementing, and maintaining procedures
- Prioritizing initiatives based on business needs and requirements
- Serving as a liaison between stakeholders, business units, technology teams and support teams
- Managing competing resources and priorities
- Monitoring deliverables and ensuring timely completion of projects
Requirements
Position Qualifications:
- Strong analytical and problem-solving skills
- Excellent project management and organizational abilities
- Proficient in data analysis and reporting tools
- Strong communication and interpersonal skills
- Ability to work collaboratively with cross-functional team
- Experience with healthcare regulatory requirements and standards
- Certification in Business Analysis (CBAP) or Project Management (PMP)
Experience
- Bachelor’s degree in Business Administration, Healthcare Management, Information Systems, or a related field
- Minimum of 3-5 years of experience as a Business System Analyst in a managed care or health plan environment
- Extensive experience with ZeOmega's Jiva platform
- Proven track record of managing and implementing system changes and improvements
Physical Requirements
- Must be able to sit in a chair for extended periods of time
- Must be able to speak so that you are able to accurately express ideas by means of the spoken word
- Must be able to hear, understand, and/or distinguish speech and/or other sounds in person, via telephone/cellular phone, and/or electronic devices
- Must have ample dexterity which allows entering of text and/or data into a computer or other electronic device by means of a keyboard and/or mouse
- Must be able to clearly use sight so that you are able to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and/or assess data or other information types
- Must be able to fluently communicate both verbally and in writing using the English language
Time Zone: Eastern or Central
Other Information
- Expected Hours of Work: Friday 8 am – 5 pm; with ability to adjust to Client schedules as needed
- Travel: May be required, as needed by Client
- Direct Reports: None
What we offer
Salary Range: $90,000 – $130,000