Our founders, Rick and Patty Arvielo, each contributed their strengths in creating a business that leverages technology and streamlined operations to maximize lending efficiency.

Drawing on his technical aptitude and expertise in mortgage efficiency, Rick designed the New American Funding business model around time saving software. Our cutting-edge marketing and technology efforts allow us to compete with large banks. Patty's extensive mortgage background was crucial in shaping the company, and she was instrumental in bringing the entire loan process in-house.

The Business Analyst will report to the AVP of Systems Automation. This individual’s primary roles are to manage various tasks supporting the servicing system production needs as well as supporting projects and enhancements. Participate in key change management functions as directed by manager.

Location: Austin, TX

Responsibilities

• Create and update user’s security accounts to the various servicing applications.
• Perform general user security functions; such as password resets, unlocking of account or deactivations.
• Perform daily setup of director task tracking queues
• Perform daily setup of on-line letters
• Perform daily payee updates and setup
• Update system headers as needed
• Support EOY tasks as needed
• Complete tasks assigned to Servicing Systems
• Support DR and Patch testing as needed
• Complete ad hoc reporting as directed by management.
• Research Servicing System questions from the Servicing Users
• Provide analytical solution support for all Servicing units.
• Assist in other areas of Servicing as needed.

Qualifications

• High school diploma or equivalent required, bachelor’s degree preferred.
• 2+ years Mortgage Servicing or other relevant financial services industry experience
• Knowledge of ICE Mortgage Technology (aka BlackKnight MSP);
• Working in Austin Preferred

Work Authorization : Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties : This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.