Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics, helping to ensure the quality and sustainability of how healthcare is delivered in the United States. Cotiviti’s solutions are a critical foundation for healthcare payers in their mission to lower healthcare costs and improve quality through higher performing payment accuracy, quality improvement, risk adjustment, consumer engagement, and network performance management programs. The company also supports the retail industry with data management and recovery audit services that improve business outcomes.

The Business Analyst will be responsible for driving results by supporting the product team in their efforts to deliver new products, enhancing existing products, and to implement medium to large scale projects. In addition, they will support activities related to user acceptance testing for the above.

Responsibilities

• Work closely with the business partners to understand their business and how current and future systems may improve productivity and quality.

• Conduct analysis to determine the best path for solving business problems/opportunities that may include process improvement, systems enhancement, and user training.

• Apply and utilize business process modeling methods to ensure business outcome-based
  deliverables in a way that can be readily used as input to Product Delivery teams and executive decision-making by both line of business and IT partners.

• Facilitate future-state process and visioning sessions with business partners

• Define measurable process improvement objectives, and participate in grooming features sessions

• In collaboration with Product Manager, help to define project requirements by identifying, and actively participate in the Agile Product team for implementation.

• Ensure product satisfies the customer/end-user requirements by actively representing the
  business users in product testing and evaluation through mapping product enhancement to
  business process change

• Work with training development to ensure content effectively maps product capabilities to
  business process execution

• Develop business use cases

• Complete ad hoc research and projects as assigned

• Other duties as assigned

• Complete all responsibilities as outlined in the annual performance review and/or goal setting.

• Complete all special projects and other duties as assigned.

• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

Requirements

• Strong relationship-building skills and customer orientation. Proven ability to collaborate with business partners to define needs, address issues and answer questions.
• Must have the ability to interact with business users in a sensitive and diplomatic manner, while challenging existing procedures and building collaboration on project goals
• Ability to translate business needs into product features
• Consistent and effective critical thinking skills required
• Strict attention to detail in actions and documentation
• Works with a sense of urgency
• Strong organizational skills (including a commitment to thorough documentation of results)
• Strong written and verbal communication skills in person as well as with remote and international resources
• Professional demeanor with ability to use appropriate language, tone, style, and structure in oral and written communications
• Positive and helpful demeanor in interactions with all internal/external stakeholders.
• Active listening skills.
• Highly skilled at handling multiple tasks simultaneously, prioritizing and meeting deadlines
• Ability to maintain strict confidentiality in all communications involving sensitive information
• Must be driven and a self-starter
• Must be flexible and willing to adapt to an ever-changing environment
• Must possess intermediate skills with MS Excel and be proficient with Microsoft Office Suite (Word, Outlook, Visio, PowerPoint)
• Ability to work well independently and in a team environment
• Ability to work within a matrix organization

Qualifications

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree required
• Healthcare Systems and Operations experience preferred
• 5 years’ experience with Business Process development
• 1-3 years’ experience in Agile Product Development methodologies

Working Conditions And Physical Requirements

• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• No adverse environmental conditions expected.
• (Remote/Hybrid Roles) Must be able to provide a resolute, secure work area.
• (Remote/Hybrid Roles) Must be able to provide high-speed internet access / connectivity and office set