At Liberty Mutual, we want to help you embrace today and confidently pursue tomorrow. That’s why our company culture supports and champions each employee—helping you turn your passion into a rewarding profession. From comprehensive health and benefits to professional development opportunities, you’ll have access to the resources you need to pursue a meaningful career in an environment focused on openness, inclusion, trust and respect.

As a Fortune 100 global leader in property and casualty insurance with more than 45,000 employees in 29 countries and economies around the world, our dedication to putting others first extends beyond our organization. We’re also committed to being a force for social and environmental good, and championing sustainability and Diversity & Inclusion initiatives around the world. Whether you’re helping our customers navigate an important claim or developing a new environmentally friendly product, you can feel good about the work you do at Liberty Mutual.

We’ve spent more than 100 years creating innovative insurance products, services, ideas and technologies to meet the world’s ever-changing needs—breaking away from old mindsets and thinking outside of traditional insurance roles. Why? Because we’re committed to transforming our industry in order to create peace of mind for our customers. We hope you’ll join us.

Provides operational and consultative support through conducting business operations analysis (how works gets done within a functional group) and reporting and analysis that is typically function-specific (e.g., claims, distribution, underwriting, marketing, etc.)

Performs research, analyzes information, presents findings, and recommends changes and/or takes actions based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes.

Works with general direction from manager on more complex tasks.

Responsibilities

• Identifies business processes to review. Performs moderately complex research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners.
• Conducts analyses based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies.
• Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics. May use data visualization tools to further business insights.
• Builds the business case for making a change to current practices, programs or procedures.
• Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc.
• Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes.
• Owns implementation and evaluation for changes considered of moderate complexity (e.g., area within a function).
• Tracks, analyzes and reports on metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization.
• Owns report development and modification for reports/dashboards considered of moderate complexity.
• Develops, modifies, and distributes standard and ad hoc reports/dashboards to better understand the overall business and/or unit.
• Develops presentations and shares findings as well as recommendations.
• Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources.

Qualifications

• Displays effective research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
• Solid business operations knowledge to include understanding the function’s value chain and market conditions.
• Ability to support change and impart value within an organization.
• Solid project management skills as part of implementing business process changes. Strong knowledge of Excel.
• Knowledge of available data sources, strengths and shortcomings. Solid knowledge of database software preferred.
• Knowledge of business intelligence tools preferred.
• Competencies typically acquired through a Bachelor’s degree or equivalent experience in addition to 2+ years of relevant experience to include business analysis work.