Company Overview
Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 24,000 Team Members. Pilot Flying J services over a million guests every day.

History
Founded by James Haslam II, the first Pilot gas station was opened in Gate City, Virginia, in 1958. After more than four decades of rapid growth, expansion and partnership, Pilot and Marathon Oil Company entered an agreement to form Pilot Travel Centers in 2001.

Over the years, Pilot Travel Centers experienced significant growth and expanded internationally, opening its first travel center in Canada in 2006. In 2007, Pilot bought Marathon Petroleum’s shares and entered a new partnership with CVC Capital Partner in 2008. Two years later, Pilot Travel Centers and Flying J Inc. entered an agreement, officially creating Pilot Flying J on July 1, 2010.

Culture
Pilot Flying J is a family-owned and operated business. While much has changed over the last fifty-plus years, Pilot Flying J stands by the same principles upon which it was founded decades ago: integrity, customer service and valuing team members.

The IT Business Analyst II will maintain productive relationships with business stakeholders, built on a detailed understanding of our business operations, processes, people, systems, and priorities. This individual will document our stakeholders’ requirements for technology changes to systems, data, processes, and workflows. The IT Business Analyst II will also work with application developers and vendors to review requirements, approaches, timelines, and costs. They will serve as a subject matter expert to the application developers and vendors who are building new capabilities, and work with technology and/or business teams to test the developed functionality. This role works closely with other business analysts, application developers, vendors, and stakeholders through each stage of the software development lifecycle and demonstrates existing and new functionality to our stakeholders. This role requires a driven and detail-oriented analyst who can partner effectively at all levels of the organization, lead projects, drive results, as well as proactively identify and resolve problems.

The IT Business Analyst II must possess excellent written and oral communication skills and be able to effectively present information to all levels in the organization, including senior executives.

• Maintain productive relationships with business stakeholders and consistently provide updates on project execution, approaches, costs, timelines as well as problems encountered and plans to overcome them.
• Develop a detailed understanding of our technology platforms, including their criticality, features, configurations, interfaces, data models, and how employees leverage these systems to perform their jobs.
• Effectively capture detailed business requirements, use cases, process flows and work with application developers to review.
• Develop documentation necessary to ensure successful estimation, technical approach and delivery of technical projects. Artifacts and level of detail will vary based on size and complexity of stakeholder requests.
• Contribute to the library of artifacts and processes that SC Fuels uses to capture requirements and execute technology projects.
• Work with key resources (internal and external) to develop high-level labor estimates, conduct gap analysis between application and stated customer requirements as well as deploy functionality.
• Work with appropriate IT staff to communicate, verify, and test the desired functionality changes
• Ensure all business needs are addressed by demonstrating in-system changes
• Assist business stakeholders with the development of training materials for newly deployed functionality.
• Manage multiple competing priorities through effective organization and communication
• Report on technical issues and questions, make recommendations to the technical team
• Constantly be on the lookout for ways to improve business practices and efficiencies. Proactively suggest improvements to our technology platforms, vendors and processes.
• Practice knowledge transfer and foster change management as the organization changes and new skills are required. There should be a focus on team/individual development as well as a drive to be a contributor.

Qualifications

• Exceptional written and verbal communication skills
• A solid understanding of business functional areas, business management issues and data analysis
• Leadership aptitude
• Strong analytical thinking and problem-solving skills
• Ability to prioritize requirements and create prototypes and mockups
• Teamwork-focused/collaborative work style
• Demonstrated ability to work successfully on large projects
• Problem solving skills evidenced by demonstrated results in past positions
• Ability to work under tight deadlines and handle multiple/detail-oriented tasks
• Ability to communicate and influence at all levels of the organization
• Ability to travel (minimal)
• Required: 5 years work-related experience as a business analyst or equivalent in an enterprise technology environment. Experience managing stakeholder relationships.
• Preferred: Technical skills - specifically with ERP systems, ETL, and databases. Experience with DM2 and PDI or any standard ERP system