Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. The company drives business outcomes, across multiple industry verticals, and the largest global deployments. Uniphore infuses AI into every part of the Enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI and Emotion AI and Workflow Automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video, text, and how to analyze all types of data. As AI becomes more powerful, every part of the Enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in service of creating the most human processes and experiences for customers and employees.

At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) workflow automation and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore, an early leader in Conversational Automation is looking for a Business Operations Analyst to manage programs within the Global Services and Delivery (GSD) group which may include projects/activities like governance (both tactical and long term), various reporting requirements, strategic executive support (preparing customer and analyst presentations, supporting HR with org-specific HR operations, etc.). This person will report to the Senior Manager of Business Operations and work closely with the Chief Customer Officer and Global Delivery Management Lead

Responsibilities

• Assist in Process Framework development, deployment, and maintenance
• Monitor milestones and delivery of multiple projects
• Own day to day tactical activities, small projects in a cross functional environment
• Coordinate for data / facts / insights gathering from various functions to enable centralized reporting and plan automation/workflow-based reporting for future
• This is a hands-on role and incumbent will work on some project as an individual contributor while working in some projects as facilitator or leader

Qualifications

• 3+ years’ overall experience in business operations, process management, executive support
• 2+ years’ experience in a corporate role working on processes across various functions such as finance, operations/delivery, sales, etc.
• Digitally savvy, aware of many transformational tech like AI, RPA, Voice bots, Chat bots, generative AI, etc.
• Excellent stakeholder management skills in a multi-cultural set up.
• Adaptability – willingness to work in a fast-paced environment and continuously upskilling and learning new technologies.
• Understanding of conversation AI technology’s application in contact center environment, benefits, challenges in delivery, etc.

Functional & Leadership Competencies

• Ability to manage internal and external stakeholders’ priorities, issues and solve conflicts
• Effective verbal, written, and interpersonal communication skills
• Proactive and results-oriented, with strong prioritization skills
• Manage and collaborate with cross country, cross culture stakeholder group
• Ability to handle multiple tasks and work toward long-term goals