First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens is the largest family-controlled bank in the United States, providing a unique legacy of strength, stability and long-term thinking that has spanned generations. We offer an array of general banking services including a network of 500-plus branches in 23 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $215 billion in assets.

This is a remote role that may be hired in several markets across the United States.

The Business Analyst III performs advanced data analysis to identify factors that affect business profitability, growth, and efficiency. Assesses current practices, collects information and industry trends, and creates specifications to support business operations. Determines improvements or solutions to address identified issues. Prepares technical reports by examining and summarizing data. May occasionally guide less experienced analysts or assist in development of process enhancements.

Responsibilities

• Data Analysis - Sources, compiles, and interprets data. Performs advanced data analysis, effectively communicating and directing analysis output.
• Operational Support - Provides support for business operations by responding to inquiries, identifying issues, and working to improve team practices. Assists in streamlining daily workflow for overall unit, resolving escalated matters where possible. Implements recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
• Identifying Objectives - Determines business needs through complex analysis and reporting. Develops strategies to achieve company and department goals, and communicates these through the use of specifications, project plans, or other forms of documentation.
• Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement. May develop process enhancements based on reporting.

Qualifications

Bachelor's Degree and 4 years of experience analytics and reporting

OR

High School Diploma or GED and 8 years of experience in analytics and reporting

Preferred Qualifications

• Experience with sales analytics and sales operations
• Proficient strategic and critical thinking skills.
• Experience working with Excel (including advanced knowledge of Pivot Tables, Macros, and formulas).
• Powerpoint intermediate experience
• Strong presentation skills
• Experience with basic Tableau, SharePoint, or SQL. Intermediate-to-advanced-level SQL skills preferable.
• Strong written and oral communication skills.