Wachter is on the cutting-edge of technology and infrastructure installation and has been since 1930. Wachter is a Cisco Gold Certified Partner. We’re committed to the exceptional service and forward thinking that lets us provide leading technologies to meet diverse client needs.

Our workmanship is measured by the customers we serve, from Local Businesses to Fortune 100 companies.

NATIONWIDE DEPLOYMENT: With more than 1,400 W2 technicians and electricians licensed to work in all 50 states, Wachter is a single source for Nationwide Technology Implementation and Service.

SERVICE: Through TRUST.Wachter.com, Wachter’s service center provides 24/7/365 support that is customized for each client’s specific needs. Our service motto is all-encompassing: “Any ticket, anytime, anywhere. We can cover it."​ and we mean it, just ask our customers!

This approach has allowed us to establish a great reputation for developing enduring relationships by designing, integrating and servicing complex nationwide technologies to all of our customers.

Wachter is currently accepting applications for Business Analyst in our Lowell, AR office. This position will act as a liaison between non-technical groups and the IT Department. As an internal consultant, you will analyze business systems and processes and bridge the needs of the business with improved processes and the use of technology.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.   

Responsibilities:

• Provide analysis and documentation of business requirements
• Manage projects, develop project plans, and monitor performance
• Coordinate development efforts
• Maintain knowledge of current tools, technology, and methodologies
• Perform data collection, data interpretation, and provide analytical insights with expert advice
• Conduct regular meetings with key stakeholders in their assigned department(s) and communicate their needs to the technology steering committee and the Director of Business Analysis
• Communicate insights and plans effectively with team members and management
• Work closely with clients, technicians, and managers
• Create documentation, mock-ups, software requirements, and training videos,
• Assist with release notes documentation prior to deployments.
• Maintain the company's high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance
• Perform any other duties not specifically stated herein, but which your supervisor may assign

Requirements:

• 3 to 5 years experience in business analysis or related field
• Experience leading and developing top-performing teams
• Excellent planning, organizational, documentation, and time management skills
• Ability to problem-solve efficiently
• Experience creating detailed reports and giving presentations
• Possesses excellent interpersonal communication and training skills.
• Strong written and verbal communication skills
• Possess excellent analytical skills
• High level of attention to detail required
• Proficient with using smartphones and computers, including email, spreadsheets, and Microsoft Office programs
• Ability to work well with all groups at Wachter
• Understanding of Wachter’s business rules, processes, and day-to-day operations for all companies, divisions, departments, and teams
• Ability to understand the true needs of the business and effectively communicate them to stakeholders and developers
• Working knowledge of agile SDLC

Technical Competencies:

• Azure DevOps
• Balsamiq Mockups
• Microsoft Office products (Word, Excel, PowerPoint, Outlook, Project, Visio, etc.)
• Power BI
• SQL Server Management Studio (SSMS)
• SQL Server Reporting Services
• T-SQL querying and relational databases
• Visual Studio
• Wachter Wiki