Pulte Mortgage is a wholly-owned financial services subsidiary of PulteGroup, Inc. (NYSE: PHM) that solely focuses on the financing of new construction homes for customers of Pulte Homes, Centex, Del Webb, DiVosta, and John Wieland Homes brands. Founded in 1972, Pulte Mortgage has financed more than 700,000 homes from coast-to-coast while offering borrowers more than 200 different home loan solutions. Pulte Mortgage works hand-in-hand with the homebuilder to allow a closely-coordinated, streamlined financing experience that never misses a beat.

Responsible for business requirements of applications, databases, and systems, providing second-level technical support, testing and defect management. Participates in team initiatives while simultaneously participating in multiple project efforts. Incumbent at this level has a knowledge of fundamental concepts, practices, and procedures. Works under guidance and/or on routine assignments, the problems of which can be resolved with defined guidelines and parameters.

Primary Responsibilities:

• Performs System Administration function on MSP and related post-closing systems including role administration and year-end processing.
• Runs ad-hoc database queries using MSP Passport, MSP AIP and Microsoft SQL queries to help identify and resolve business issues.
• Conducts analysis of business processes. Defines, tests, documents, and manages business requirements according to approved standards/procedures.
• Leads collaborative business requirement gathering sessions.
• Provides defect management of applications, systems, databases, or websites.
• Evaluates and follows through on issues and problems until resolved or escalated.
• Participates in process improvement efforts within Servicing and Post Closing.
• Coordinates quarterly audit reviews of MSP and related post-closing systems.

Management Responsibilities:

Without Direct Reports

• Delegates work according to employee’s abilities and skills.
• Assists in the identification of internal and external training opportunities.
• Provides continuous coaching regarding functional and leadership standards (technical skills and behaviors).

Scope:

• Decision Impact: Corporate/Area/Division/Dept./Individual
• Department Responsibility: Multiple/Single/None
• Budgetary Responsibility: Yes / No
• Direct Reports: Yes / No
• Indirect Reports: Yes / No
• Physical Requirements: If applicable
• Hybrid Work Arrangement

Required Education:

• Minimum of a high school diploma or equivalent.
• A bachelor’s degree in a field related to the position is preferred.

Required Experience:

• Minimum of 5 years’ experience required in MSP System Administration and SQL Basic Queries.