The International Rescue Committee responds to the world’s worst humanitarian crises and help people to survive, recover, and gain control of their future.

Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees and displaced people forced to flee from war or disaster.

At work today in over 40+ countries and in 29 U.S. cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure.

The Purpose of the Role

This role will sit within the AMU’s Planning and Strategic Operations (“StratOps”) team. The “StratOps” team supports the department to drive progress and achieve success against the strategic goals and priorities for AMU – including continuous improvement of our Awards Management Systems.

Awards Management Systems (AMS) include technology, processes, people, and information (data) working together to enable effective awards management at the IRC. OTIS is the IRC’s custom awards management technology. In 2022, AMU conducted the Awards Management Systems Assessment Project (Phase 1) in, which informed short-term and long-term plans for AMS transformation. A critical finding was the OTIS, in its current state, is not fit for purpose and should be replaced.

We are now embarking on Phase 2, requirements gathering and analysis of potential solutions to meet our technology needs for the next 10+ years. The scope of Phase 2 includes requirements gathering for two major areas at the IRC: Awards Management (full lifecycle) and Partnerships. Phase 2 is expected to run through 2024, with the goal of continuing future project phases over the next several years.

The Business Analyst will serve a meaningful role on the Phase 2 project team. In addition to supporting requirements gathering activities, the Business Analyst will support the project team to understand capabilities and limitations of existing IRC technologies as well as assessing the potential for new solutions. The IRC is sourcing external consultant services to support this work; the Business Analyst would work closely with the Project Lead, consultant(s), and business partners around the organization.

This role can be flexible, to enable the person to grow professionally while also contributing to an exciting systems transformation project. It is envisioned that specific job responsibilities can be tailored or expanded based on interest and desired growth areas.

Major Responsibilities

The following is a list of illustrative tasks, based on what is known about the project at this time. Other duties may be determined as the project evolves.

Business analysis activities under Phase 2 to support the Awards Management Systems (AMS) Project:

• Gather, catalogue, and verify ownership of business process documentation and policies
• Support project team to identify and communicate with business partners and stakeholders through the life of the project
• Support project team to elicit, document, and verify needs from business partners and stakeholders
• Support project team to develop vision(s) for future technology solution(s)
• Liaise between project team members to track project accomplishments and progress
• Analyze business processes for strengths, weaknesses, and gaps
• Keep track of internal policy changes and/or other projects that may impact the project

Participation in Award Management System (AMS) team activities to work in harmony with current technology and related improvements

• Stay informed about upcoming and recent changes to IRC technologies and/or business processes that may impact the project
• Participate in AMS and StratOps team meetings to build relationships with teammates and build knowledge of our work

Position Reports to: Project Leader, Awards Management Systems

Work / Educational Experience: Note that diversity of experience counts (i.e., paid and volunteer work; lived experiences; transferable skills from another industry or from a gap year, etc.) and gap years will not be penalized on resumes.

• 3+ years of work experience in a related role and/or domain, such as operations, data analysis, management information systems (MIS), information technology (IT), programs, or another area
• Relevant coursework and/or training on business analysis, process analysis, project management and/or software development a plus

Demonstrated Skills And Competencies

• Curiosity about, and/or experience with, requirements gathering and documentation of business processes as part of the enterprise software / digital transformation process
• Some understanding of project management principles, methods, and tools, in waterfall and/or Agile environments
• Ability to tolerate ambiguity and change, and desire to gain and create clarity where possible
• Desire and/or ability to understand individual, team, and organizational challenges and work towards solutions
• Ability to work and communicate in English

Preferred Experience And Skills

• Knowledge and/or experience in awards management, partnerships, or a related area (e.g., proposal development, grants and/or contracts, government donor compliance, donor and/or partner relationship management, subawards, fundraising, finance, etc.)
• Experience working in a large and/or growing organization
• Interest in and/or experience with global humanitarian and development issues
• Working knowledge of at least one other IRC language a plus (including, but not limited to, Arabic, French, German, or Spanish)

Working Environment

• This role may require working remotely full or part time, and part time remote employees may be required to share workspace.
• While it is ideal to have some overlap with New York City working hours (i.e. UTC -5), candidates may be considered in any location where the IRC works.

IRC Way: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.