Calpine Corporation is America’s largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Our fleet of 76 power plants in operation or under construction represents more than 26,000 megawatts of generation capacity -- enough to power approximately 20 million homes. Through wholesale power operations and our retail businesses Calpine Energy Solutions and Champion Energy, we serve customers in 22 states, Canada and Mexico. Our clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner. We are uniquely positioned to benefit from the secular trends affecting our industry, including the abundant and affordable supply of clean natural gas, environmental regulation, aging power generation infrastructure and the increasing need for dispatchable power plants to successfully integrate intermittent renewables into the grid.

This position supports Calpine Energy Solutions' Back Office applications covering accounts receivable, retail billing, and customer care activities. This position is primarily responsible for supporting Lodestar and RDS end user support requests, including system access, mass updates and ad-hoc data requests. Responsibilities also include developing functional and technical business requirements, completing testing of modifications to systems and interfaces and supporting the users in other various phases of System Development Life Cycle. This position is also responsible for utilizing query tools to analyze, read and retrieve data from various databases. This position will be the primary contact for a team responsible for the timely response to issues reported by the end user community. Good verbal and communication skills are essential.

Job Responsiblities

• Lead development and maintenance of in-depth requirements based upon knowledge of the client’s business processes, data, and applications.
• Have expertise in one or more of the following areas: business process, IT process, applications, and data used by their respective team and or client. The candidate would be responsible for quickly mastering any topics that were new to them.
• Responsible for becoming an expert user of applications and systems to support internal and external clients.
• Create and perform tests to ensure requirements have been met. Identify use cases for test automation.
• Responsible for the timely entry, escalation, and general management of user requests and issues.
• Responsible for providing management and or stakeholders with accurate and straight-forward updates on the status of new development, enhancement requests, and issues across candidate’s area of responsibility.
• Responsible for handling questions regarding requirements, testing, client needs, issues found, and resolutions.
• Responsible for adopting work management tools including: Jira, Azure DevOps, and data analytics tools, e.g. Power BI, SQL queries, Excel models.
• Requires a bachelor's degree in Information Systems, Computer Science, or related discipline - or equivalent work experience.

Job Requirements

• At least 3 years of equivalent work experience performing and/or verified proficiency in performing related functions.
• Excellent verbal and communication skills.
• Must be self-directed, goal oriented, and able to learn independently.
• Must possess initiative, advanced decision-making skills, and problem solving abilities.
• Project and product management experience a plus.
• Programming experience is preferred and experience scripting in SQL is highly preferred.
• Ability to simplify complex topics for broad audiences and teach to team members in depth.
• Ability to manage one’s time across multiple assignment simultaneously in coordination with team members.
• Ability to focus and perform at a high level in an open and dynamic team environment.
• Ability to independently break down complex business processes to identify requirements, create test scenarios, create training documentation, and explain the business need to operational and sales teams.
• Ability to work within a Scrum team and Agile environment.
• Experience in SDLC a plus
• Takes initiative to learn and teach complex business processes.
• Sitting and standing for long periods of time.