BlackSky is a space-based intelligence company that delivers real-time imagery with global rapid revisit, analytics, and high-frequency monitoring of the most critical and strategic locations, economic assets, and events. BlackSky customers see, understand and anticipate change for a decisive strategic advantage to the tactical edge, and act not just fast, but first. BlackSky is trusted by the most demanding U.S. and international government agencies, businesses, and organizations around the world. BlackSky is headquartered in Herndon, VA and is publicly traded on the New York Stock Exchange as BKSY.

The Business Operations group is looking for a mid-level Technical Program Manager/Business Analyst who will plan and execute the roll out of critical business systems initiatives and processes, from ideation to implementation to hand off to business owners, adhering to project management methodologies and providing strong business analysis skills. In this role, you will partner closely with cross-functional stakeholders to define clear requirements, help drive selection of right-sized solutions and build and manage the rollout of the systems to the appropriate BlackSky users. You will coordinate and execute delivery of programs and drive continuous improvement projects to enhance efficiency in lifecycle execution and evolve operational maturity. This role requires a high level of collaboration, coordination and meticulous project tracking, strong problem solving, solid technical judgment, program management domain knowledge, and excellent communication skills.

While the locations listed in the job posting are ideal, we would love candidates near either our Herndon, VA or Seattle, WA offices. We may also consider remote candidates in certain states.

Responsibilities:

• Manage multiple concurrent projects, ranging from IT initiatives to business application rollouts.
• Plan requirements with internal customers and usher projects through the entire project lifecycle. This includes building cogent project plans, managing project schedules, identifying and mitigating risks and clearly communicating them to stakeholders.
• Manage assessment and prioritization of requirements and develop technology solutions that support business needs.
• Be able to design creative and right sized solutions while considering technical and business needs, requirements and trade-offs but stay firmly rooted in decisions based on data.
• Drive the process of third-party vendor evaluation and selection.
• Understand the integration vectors of new system rollout and how it relates to the larger business eco-system. Ensure downstream impacts of projects and implementations are understood and addressed as part of the project plan.
• Understand BlackSky’s underlying platform architecture, with a focus on integration points and data schema.
• Collaborate with teams across the business; including, but not limited to Customer Success, Sales, IT, Security, Marketing, Finance Operations, Legal, Engineering to ensure business readiness.
• Identify and innovate in areas where automation can replace manual work to ensure efficiency in execution.
• Identify, track and report success metrics.
• Develop train the trainer programs as part of rollout; work with stakeholders to build and share best practices.
• Monitor project progress, identify risks, and implement effective mitigation strategies.
• Communicate project and program status, timelines, and deliverables to stakeholders regularly.
• Conduct thorough business analysis to understand project requirements and objectives.
• Analyze data, processes, and systems to identify opportunities for improvement and efficiency.
• Develop and maintain detailed documentation of business processes and requirements.
• Other job-related duties as assigned.

Required Qualifications:

• Bachelor’s Degree in Business Administration, Engineering, Information Technology or other applicable experience.
• A minimum of 5-7 years of technical program management to include building skills to support deadline driven work, tracking milestones and timelines, managing budgets, delegating, and directing work, and communicating to cross-functional stakeholders.
• Demonstrated success with oral and written communications and presentations, influence and persuasion, results orientation, facilitation, and teamwork skills.
• Hyper-organized with a strong attention to detail, and capable of juggling all of the data associated with projects and task-tracking to meet tight deadlines.
• Able to learn quickly and adapt to a dynamic, collaborative work environment.
• Excellent business analysis skills, including requirements gathering, process mapping, and documentation.
• Familiarity with SDLC lifecycle and best practices.
• Experience with business process modeling tools (e.g., Visio).
• Strong analytical and problem-solving skills with the ability to make sound decisions.
• Ability to adapt to changing project requirements and priorities.

Preferred Qualifications:

• Proven record of delivering high quality internal business tools and applications with seamless integrations with third party software.
• Experience in identifying and implementing process improvements.
• Proficiency in project management and collaboration tools (Jira, Confluence, etc.).
• A minimum of 5 years of experience building, managing, and supporting business systems such as Zendesk, Salesforce, Deltek, or other enterprise SaaS solutions.
• Familiarity with data analysis tools and techniques.
• Demonstrated leadership skills, including the ability to motivate and lead cross-functional teams.
• Experience in change management and guiding teams through transitions.
• Able to quickly become a SME on new business platform and systems.