VertexOne is the leading provider of cloud-based SaaS software powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 450 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

Responsibilities

• Analyze and model requirements to create technical requirements.
• Translate client’s business needs into functional and design specifications.
• Perform the required research to identify gaps between the business requirements and the current functionality.
• Develop and review requirements, business processes, and recommendations related to proposed solution as well as functional and system design specifications.
• Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions.
• Prepare/Review System User Interface Functional Specifications.
• Prepare Business and Use Case documentation.
• Participate in High Level Design sessions.
• Perform Requirements and Use Case walkthroughs.
• Develop test cases and perform testing on changes and enhancements.
• Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards.
• Investigate production issues and assist with troubleshooting, re-creating, and resolving those.
• Facilitate group meetings and workshops as required.
• Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring.
• Work with third party vendors during requirements, design and testing phases.
• Assist in the training initiatives and system documentation.
• Escalate and communicate issues to VertexOne Management or Clients as needed.
• Work cooperatively in a team environment to meet the goals of the department and of the company.

Requirements:

• 4+ years working experience as a Business Analyst in the Software Development industry.
• 4+ years working experience creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc.
• Analytical and problem-solving skills.
• Ability to perform requirements analysis.
• Experience with SQL (Structured query language).
• Understanding of the SDLC (Software Development Life Cycle).
• Planning and design skills to facilitate writing of functional specifications and other documentation.
• Demonstrated experience with business process design.
• Ability to interpret client’s needs and translate them into system requirements and solutions.
• Ability to grasp new concepts quickly and to manage constant change through innovation, adaptability, agility, and flexibility.
• Excellent interpersonal skills and experience dealing with clients.
• Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.).
• Superior oral and written communication skills.
• Ability to meet deadlines, team goals, manage multiple projects while focusing on priorities.
• Excellent organizational skills with the ability to multi-task at any one time while maintaining high quality standards and productivity.
• Ability to work well under pressure.
• Highly Self-motivated and proactive.
• Conflict resolution skills to help identify, communicate, and resolve issues.
• Knowledge of and experience with Customer Information Systems (CIS) Billing systems is preferred.
• Knowledge of and experience with Web APIs and Batch Processes is preferred.