Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

Office Locations: (This is a hybrid position)

Dallas, TX

Job Summary:

We are seeking a detail-oriented and strategic Business Analyst to support our Account Management team. The ideal candidate will be responsible for analyzing account-related data, developing insights, and providing recommendations to enhance client satisfaction and optimize account performance and driving utilization. The Business Analyst will work closely with account managers, clients, and internal stakeholders to identify opportunities for improvement and ensure alignment with business objectives.

Key Responsibilities:

Data Analysis and Reporting:

• Collect, analyze, and interpret data related to client accounts, including performance metrics, enrollment and utilization trends, benchmark data, and customer feedback.
• Develop and maintain dashboards and reports to provide actionable insights and track key performance indicators (KPIs).
• Identify and analyze patterns, trends, and anomalies to inform decision-making and strategy.
  Account Management Support:
• Collaborate with account managers to understand client needs, challenges, and objectives.
• Provide data-driven recommendations to improve account strategies and client satisfaction.
• Assist in the development of account plans and performance reviews.
• Support account managers in client meetings and presentations by providing relevant data and insights.
  Process Improvement:
• Evaluate existing processes and systems related to account management and identify areas for improvement.
• Develop and implement process enhancements to increase efficiency and effectiveness.
• Lead or support projects related to account management, including system implementations, process changes, and strategic initiatives.
• Coordinate with cross-functional teams to ensure successful project execution and delivery.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Data Analytics, or a related field.
• Proven experience as a Business Analyst, preferably in a role supporting account management or client services.
• Strong analytical skills with the ability to interpret complex data and generate actionable insights.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and clients.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple priorities and work in a fast-paced environment.

Preferred Qualifications:

• Experience with CRM systems (e.g., Salesforce)
• Knowledge of industry-specific trends and best practices in account management.