Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them.

Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs.

Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day.

Are you a Business Analyst who wants to work in a collaborative, friendly environment?

Would you like to partner with a client who supports the community?

We are looking for a Business Analyst who will maintain the case management system for our social services agency client. Working in this role, you will support users through defect analysis and second level support for processing issues and questions. You will design functionality changes in conjunction with client input and work with the development team to translate those designs to system revisions. You will also be responsible for creating test cases and data and executing them to fully verify the new or changed functionality.

As the Business Analyst, you will be:

• Performing definition of user functional requirements by translating development and/or maintenance requirements into specifications.
• Performing system analysis activities as directed by project management.
• Eliciting, analyzing, specifying, and validating the business needs of project stakeholders.
• Creating screen prototypes.
• Preparing reports to track quality, quantity, and efficiency.
• Identifying business rules to implement policy and creating decision tables informing system design.
• Creating interface and batch designs.
• Documenting system processes and procedures.
• Developing systems documentation and ensuring updates conform to Department of Health and Human Services and Conduent standards.
• Designing and modifying test cases and scenarios and executes system tests.

Qualifications:

• Have two years’ experience working as a business analyst or systems analyst.
• Possess a bachelor’s degree or have equivalent related experience.
• Exhibit knowledge of the project life cycle.
• Display experience creating logical process flow diagrams.
• Able to perform and present root cause and downstream effects analysis.
• Demonstrate experience developing use cases and designing screens.
• Show ability to develop and execute system test scripts and document test results.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

• Hybrid work: Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders.