ConServe is a leading provider of accounts receivable management and collection services specializing in customized solutions for commercial lenders, financial institutions, higher education and the government.
Our standard of excellence, derived from an integrated approach to the resolution of defaulted accounts, exceptional Client relations and a steadfast emphasis on performance, ensures an unbeatable return on investment (ROI). At ConServe, ethics and compliance drive all of our activities and we adhere to the highest measures of quality, consistency and performance standards in everything we do.

ConServe is based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.

This is a hybrid work opportunity in Fairport, New York.

Position Summary:

The Business Analyst is responsible for providing direct support to ConServe’s Operations and development teams by working collaboratively with IT developers in each phase of the enhancement lifecycle for CCMS application improvement initiatives. The Business Analyst actively supports operations with a particular emphasis on requirements gathering, quality testing, analysis, and detailed understanding of the functionality of CCMS user facing application functionality.

Essential Duties & Responsibilities:

• Understanding how the CCMS solutions are developed from the requirements and functional specifications and the ability to assess that the proposed solutions are valid prior to the development of such solutions.
• Understanding the business process workflows and how they interact within the CCMS to ensure they are providing the proper solutions. Power user knowledge of the CCMS software to assist end users in understanding how the system operates and ability to assist IT by identifying and troubleshooting issues.
• Collaborate with Subject Matter Experts (SME’s) to elicit and document end user expectations combined with ability to collaborate with IT to understand and interpret functional specifications to ensure there is a minimal gap between user expectations and delivered CCMS solutions.
• Create system test plans from functional specifications and identify proper business case test scenarios that should be included in these plans. Understanding what parts of the CCMS solution are involved in the execution of the test plans and ability to expertly analyze results for proper pass/fail classification, follow up and acceptance.
• Understanding of the SDLC and ability to identify gaps within ConServe’s enhancement process.
• Analyze and understand requirements for updates to business processes, identifying areas of focus for changes and making recommendations on how the CCMS needs to be modified to enable these changes. Knowledge of all documentation relating to CCMS and the ability to maintain such documentation, so it properly reflects the current environment.
• Provide guidance and support the end users in their efforts to become more proficient in the use of the applications.
• Troubleshoots production issues, identifying root cause and assisting end users in submitting issues and examples for IT to resolve.
• Support business processes for data exchanges with Clients, vendors, and other outside entities. Act as point of contact on an as-needed basis for projects and vendor/client implementations.
• Assist IT Management with IT Prioritization processes, including analysis of new work orders/requests from the business and organizing priorities across departments.
• Monitor and support IT job processing environment; verifying job execution, handling job and ETL failures. Perform analysis if an issue arises with a scheduled process and assist developers and end-users with recovery steps.
• Generate Ad-hoc reports as needed.
• Maintains applicable documentation with regard to change management.

Education:

• High School Diploma or GED
• Bachelor’s degree in Business Administration, Information Technology, Finance or equivalent combination of education and related experience.

Skills/ Requirements:

• Three (3) years of Business Analysis/Process or related experience.
• Solid experience with Microsoft Office suite of products.
• Intermediate SQL and database skills with the ability to read and write complex SQL statements that may include multiple levels of joins and/or subqueries.
• Ability to multitask.
• Ability to act independently to resolve problems.
• Excellent analytical and communication skills.
• Excellent organizational skills
• Must show a sense of urgency, being able to perform and multitask under pressure.
• Must be able to provide on-call support on a rotating basis.
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
• Ability to obtain and maintain Government Security Clearance.
• No conflicts of interest with ConServe or our Clients.