Ryder System, Inc. (NYSE: R) is a leading logistics and transportation company. It provides supply chain, dedicated transportation, and commercial fleet management solutions, including full service leasing, rental, and maintenance, used vehicle sales, professional drivers, transportation services, freight brokerage, warehousing and distribution, e-commerce fulfillment, and last mile delivery services, to some of the world’s most-recognized brands. Ryder provides services throughout the United States, Mexico, and Canada. In addition, Ryder manages nearly 260,000 commercial vehicles and operates approximately 300 warehouses encompassing more than 95 million square feet. Ryder is regularly recognized for its industry-leading practices in third-party logistics, technology-driven innovations, commercial vehicle maintenance, environmentally friendly solutions, corporate social responsibility, world-class safety and security programs, military veteran recruitment initiatives, and the hiring of a diverse workforce.

As a Business Analyst at Ryder, you will play a critical role in performing new product implementations for Ryder's new and existing customer sites. This will require superior attention to detail and communication skills to effectively gather business and user requirements and transform those into reliable and accurate data collection, reporting, and insights for Ryder's analytics platform. This position will have a direct impact on Ryder's business by enabling our operations team to run our customer locations as efficiently and effectively as possible.

Essential Functions

• Lead the standard implementation process for the analytics platform and support more complex implementations for new and existing Ryder customers.
• Gather and evaluate business and user requirements at new and existing customer accounts to understand metrics, KPI’s, operational data, and user interface requirements.
• Integrate customer data sources into the analytics platform using proficient knowledge of database structure, queries, and data validation to ensure accurate data reporting.
• Develop PowerBi dashboards by understanding business needs, interpreting data, and transforming into usable visualizations to drive business decisions.
• Work closely and effectively communicates with a wide array of stakeholders, including operations, continuous improvement, IT, product teams, and management.
• Identify opportunities to standardize the implementation process to improve efficiency, quality, and customer satisfaction.
• Support initiatives to develop new or enhanced features incorporating data reporting, analytics, and insights to further improve the user experience.
• Proactively address customer issues, modifications, and enhancements for existing accounts.

Additional Responsibilities

• Addresses day-to-day implementation and customer site support issues and fixes.
• Provide support to additional product development and business projects as needed.
• Performs other duties as assigned.

Skills And Abilities

• Project management skills
• Possesses strong technical aptitude.
• Strong verbal and written communication skills
• Experience working with both internal and external customers.
• Ability to work independently and as a member of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detailed oriented with excellent follow-up practices.
• Proficient in SQL databases to support the application and solution intermediate required.
• Proficient in PowerBi intermediate required.

Qualifications

• Bachelor's degree required preferably in a technical field.
• Master's degree preferred preferably in a technical field.
• Two (2) years to Four (4) years or more as a business analyst or related experience required.
• Two (2) years to Four (4) years or more Experience working in or with manufacturing, logistics, and/or operations considered a plus preferred.
• Proficient in SQL databases to support the application and solution intermediate required.
• Proficient in PowerBi intermediate required.

Travel: None

DOT Regulated: No