SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer’s journey, without getting all the headaches and hassles that come with traditional CRMs.

For too long, companies have been stuck with high-maintenance CRMs that require too much manual entry to be useful or offer too little functionality to actually get the job done. It’s time to let the platform do the work. And that means three things: no blind spots, no busy work, and no roadblocks. Only SugarCRM brings this approach to achieving high-definition customer experience.

Responsibilities

• Lead CRM functional discussions with customers and leverage your knowledge of CRM best practices to define and prioritize business requirements
• Work with the project team to translate requirements into project deliverables
• Coordinate project activities and manage customer and Sugar resources for project deliverables
• Perform as the product owner during scrum meetings
• Actively work with customers and the project team to resolve issues
• Engage during pre-Sales to credential Sugar and Services capabilities
• Develop a good understanding of SugarCRM product capabilities and best practices. Become Sugar certified

Preferred Qualifications

• Strong understanding of enterprise software and enterprise software implementation/projects. CRM or ERP - experience working with Sugar products is a Big Plus
• Excellent communicator (written and verbal) with ability to maintain open communication with all levels of the organization and exposure to working with global and offshore teams. Comfortable leading discussions
• Experience implementing cloud/SaaS software solutions
• Experience facilitating requirements sessions with business users, IT and senior management
• Strong experience with business process definition and design
• Experience estimating work effort, managing projects (timeline, resources and financials) and end user training
• History of successful project completion (on time, on budget) for projects where you have worked on the requirements
• Project management cert. (e.g. PMP) desired but not essential

Minimum Qualifications

• 5+ years of experience in a software professional services organization or consulting firm (Accenture, Deloitte, E&Y, etc.) with Business Analysis responsibility
• BA/BS degree, MS/MBA preferred
• Understanding of implementation methodology and practices – Agile, SCRUM, etc
• Experience creating detailed project documents – project plan, functional design, use cases, test plans, etc.