Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Liaise between the business, network and operations, eliciting and translating external and internal customer needs into objectives, identifying possible solutions, and defining project requirements

Role

• Provide business knowledge and technical support for business requirements development.
• Consult with Business Owners on projects.
• Ensure timely and accurate communication with teams throughout the lifecycle of the project.
• Document and coordinate changes and enhancements of products and services.
• Prepare and/or present business/technical presentations.
• Provide technical and functional support for the member(s) and MasterCard personnel, to ensure adherence to requirements.
• Work with leadership to prepare overall project plan, incorporating tasks from the various components, ensuring a successful and timely project implementation.
• Ensure methodology compliance, document problem areas and coordinate resolutions, reporting to management as necessary.
• Participate in the creation of test plans, and with accumulation of necessary test data during user acceptance testing.
• Participate in and facilitate governance and review board meetings
• May manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline
• Assists more senior resources in determining possible solutions for business needs
• Defines project requirements/priorities and estimates resources, and develops detailed selection evaluation criteria
• Writes basic documentation (such as quick reference guides, test plans, user guides, etc)

All About You

• Demonstrated expertise of principles, theories, and concepts, plus in-depth knowledge of business / functional requirements gathering.
• Strong Microsoft Office Background (including Excel and PowerPoint)
• Ability to manage multiple complex projects.
• Self-starter with good leadership abilities.
• Good business writing skills and effective presentations skills.
• Requires minimal supervision/assistance.
• Bachelor’s Degree or equivalent combination of experience and formal education

Skill Requirement

Primary Skills –

• SharePoint administration, maintenance, and development
• Effective written and verbal communication skills
• Effective interpersonal skills.

Secondary skills (Good to have) –

• Understanding of ITIL standards, experience in Incident Management and Operations
• Microsoft Power Platform experience
• Proficient with project tracking tools such as Rally or JIRA.
• Experience with Bitbucket, Aha!, Confluence and other systems.
• Understanding of SQL/Oracle or any other relational database
• Experience with data visualization tools such as Tableau, Domo, and/or PowerBI is a plus