Grocery Outlet Inc. is the leading extreme value retailer in the United States, serving bargain seeking customers since 1946. Publicly held, Grocery Outlet employs 1000 people across the US. Headquartered in Emeryville, California, Grocery Outlet has been family oriented for over 75 years and has a rich history of putting customers and employees first.

The Grocery Outlet Bargain Market brand currently includes over 425 + independently operated stores in California, Nevada, Oregon, Idaho, Washington, New Jersey, Maryland and Pennsylvania. With our broad appeal, Grocery Outlets are located in large and small cities and in a variety of neighborhoods. The premise is simple: offer quality brand name products with savings of 40% to 60% below traditional retailers and sell them with a 100% satisfaction guarantee. The product selection consists of frozen foods, refrigerated products, produce, fresh meat, general merchandise, health & beauty, natural and organic foods and beer & wine. Customers know they will find value in every visit as inventory turns continually creating a “treasure hunt” shopping experience. Grocery Outlet’s world class buying team is known for cultivating a culture of collaborative relationships with the over 2,500 supplier partners we deal with.

We are seeking a highly motivated and experienced Business Systems Analyst to join our dynamic Operations Support team. The Business Systems Analyst will work closely with stakeholders across the organization to understand business requirements, analyze existing business processes, and recommend process improvements to optimize business performance.

Responsibilities Include

• Process Assessment: Evaluate current business processes and identify inefficiencies or bottlenecks.
• Data Analysis: Analyze relevant data and metrics to measure process performance and identify areas for improvement.
• Requirements Gathering: Collaborate with stakeholders to gather business requirements for process improvement projects.
• Process Design: Create detailed process maps, workflows, and documentation to illustrate current and future states.
• Solution Proposals: Develop and present process improvement proposals and recommendations to stakeholders, outlining potential benefits and ROI.
• Project Management: Lead or assist in project management of process improvement initiatives, ensuring timelines and objectives are met.
• Change Management: Work with teams to implement process changes and manage resistance or challenges that arise during the transition.
• Monitoring and Feedback: Continuously monitor and assess process performance post-implementation, gathering feedback for further improvements.
• Documentation: Maintain detailed records of all process changes, ensuring proper documentation and knowledge transfer.
• Training and Support: Provide training and support to end-users on new processes and tools.
• Subject Matter Expert: Act as a subject matter expert on business processes and systems.

About You

• Bachelor's degree in Business, Information Systems, or related field
• 3+ years of experience as a Business Analyst or similar role
• Experience working in a fast-paced business environment with complex business processes, retail industry preferred
• Proficiency in data analysis, problem-solving, and identifying process inefficiencies.
• Strong written and verbal communication to convey findings, recommendations, and project updates to stakeholders.
• Experience in using process modeling tools (e.g., BPMN, Visio) to document and visualize processes.
• Knowledge of project management methodologies and tools to drive process improvement initiatives.
• Ability to work collaboratively with various stakeholders, including management, IT, and end-users.
• Skills in managing change and addressing resistance to process changes.
• Understanding of business operations and the ability to align process improvements with organizational goals.
• Familiarity with relevant software and tools, such as Microsoft Office, process automation, and workflow management software.
• Commitment to a culture of continuous improvement and the ability to monitor and adapt processes over time.
• Adept at identifying problems, generating solutions, and assessing their feasibility and impact.